Dispute With Vodafone . Now early termination and poss debt Fees [#8536053

[themadcap]

I have an issue with Vodafone,

 

 

they have sent me a letter saying i owe £401 as my contract was cancelled,

 

 

the contract was cancelled because they did not set up the direct debit,

 

 

I have paid them £245.21 since march 14

 

 

asked on their "chat" if i could make a plan to repay the rest @£61.83 per mth for 6 months

 

 

told "phone collections" I do not want to converse with people on the phone

and felt harrased by the way the chat rep was refusing to give me any other option of contact,

 

 

they have threatened me with collectors and a further £100 charges to cover this,

 

 

why cant a company of their size make a decision to accept or refuse my offer without all this harrasment and stress?

[dx100uk]

cant add any charges for collection

to a no powers dca.

 

 

have you spoken with lee here yet?

 

 

dx

[mch1991]

Ignore any DCA and deal directly with Vodafone. There is nothing the debt collection agency can do except print out letters going mad with the red ink and capital letters, they certainly can't charge you.

[themadcap]

Ignore any DCA and deal directly with Vodafone. There is nothing the debt collection agency can do except print out letters going mad with the red ink and capital letters, they certainly can't charge you.

 

Its not from a DCA but in a live chat

 

 

the operator said it was with CCM but then said it was with their in-house collections

 

 

but letter from voda received today says

 

 

"may instruct a specialist collector etc you will have to pay upto 25% extra on bill upto max £100

 

No not spoken to Lee

[dx100uk]

We here at CAg have a very successful VodaFone Rep operating here

.

We advise you to follow this method to alert them to your thread:

.

If you'd like any help from Lee, email your details via the Contact us form here (https://help.vodafone.co.uk/system/selfservice.controller?CMD=ESCALATION_REQUEST&PARTITION_ID=1&CONFIGURATION=1000&COUNTRY=us&LANGUAGE=en)

you MUST PUT the code 'WRT135 - CAG Forum' in the subject line.

Once sent, you'll receive an automated reply with a reference number. Post back with this

Vodafone UK

.

CAG.

[themadcap]

Thanx dx does this look right?

 

 

Re: WRT135 - CAG Forum [#8536053]

[dx100uk]

yep

i'll put it in your title

 

 

dx

[themadcap]

yep

i'll put it in your title

 

 

dx

 

ok thanks

[themadcap]

ok thanks

 

Anyone help with this?

[themadcap]

Anybody????

[dx100uk]

don't worry about this

its strange lee has not responded when he was online on the 12th

 

 

if you are withholding payment

 

 

carry on with your plans but don't pay what you don't think you should.

[Lee Vodafone Company Rep]

Hi themadcap,

 

I replied to your email yesterday.

 

Once you've got back to me, I'll be able to get this looked into further.

 

Kind regards,

 

Lee

 

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