Ancestry free trial [problem] ** RESOLVED **

[soulsister14]

I signed up for the 14 day free trial which ends on 13th Oct 2014.

I attempted to cancel the subscription, but could not get any further.

When clicking on the "cancel subscription" link, I was taken to a page where I had to verify

my email address by inputting the password.

When I hit "Enter" NOTHING HAPPENS!

This system will NOT let me cancel the subscription!

 

So what next ?

[citizenB]

Is there a local telephone number you can ring ?

 

Send an email and click on read receipt so you can confirm that it has been received by them.

 

Follow up with a letter confirming that you have been attempting to cancel the free trial period and the site has been preventing you from doing this. Make sure that you use a tracked mail with proof of sending and receipt.

 

Take a screen shot of the page that you are frozen on.

[citizenB]

Oh, and if you have given your debit/credit/bank card details to them - ensure you cancel with your bank so Ancestry cannot help themselves.

[soulsister14]

Thanks, I just been back to the website and managed to cancel it.

It would appear there was problems with the site itself.

[citizenB]

Pleased to hear that you have now managed to cancel this.

[Bandit127]

Sorted. Good.

 

I was researching my family tree for a while so I had paid membership. The need for it waned as I had pretty much exhausted their resources in the mid 1600s. I phoned them and they were really good about cancelling. No fuss, no bother and "thank you for your custom" at the end.

[Conniff]

I use Ancestry, superb site for genealogy.

 

 

When something like that happens again, (with any site), try rebooting your PC and have another go.