Who can I complain to?

[hot.rod.41]

I have recently used the services of an 'independent debt advisor' who dealt with my bankruptcy and my wife's debt relief order.

 

I paid him all the necessary fees (including the fees for the bankruptcy and DRO, which he suggested I pay to him

then he will transfer it back to me when needed)

 

The bankruptcy has now been dealt with and finalised (after a lot of chasing) but

 

now I need the fees for the DRO that I paid him (£95)

 

he is not returning my e-mails and hasn't repaid the money.

 

Who can I complain to about this as the FCA and FOS only seem to deal with the companies not individuals.

 

I have tried to search for the name of his company but cant seem to find it on search engine!!

[renegadeimp]

Didnt you get any contact details or registration info? Or was this simply a 'guy off the street' who offered to help?

[citizenB]

You should be able to complain to the Financial Ombudsman and let the FCA know of the problem as well. The FCA might not be able to help you as an individual but they will look into companies if there is wrong doing and they receive sufficient complaints.

 

Do you have any written communication from this company - can you name them ?