Delight Mobile / Vectone unauthorised auto topup from Debit Card

[jvass]

In June this year i made an online top-up from the Delight Mobile website, this month July i noticed that my Debit card had been charged £10 for a top-up, i contacted Delight customer services to ask why this money had been taken without my consent, I was told that it was an auto top up and that if i never wanted auto top up i should have unchecked the box to prevent auto top up, i explained that this is not my 1st top up and i have never had to uncheck any box regarding auto top up, the reply i received was that Delight do not do refunds but the auto top up will be cancelled from next month (August) I again explained that i did not subscribe to auto top-up nor did i require the service in fact my phone had £10 credit left from June so why would i want to add £10 to it, again i received the same reply Delight do not give refunds.

Anyway after calling around 20 times and getting no response i sent them an e-mail which for the past week remains unanswered, i have written them a complaint through their complaints proceedure with a veiw of escalating it to CISAS.

My concern is that i am surely not the only customer of theirs that they have duped in this way and IMO there actions in obtaining funds from my account is border line Fraud.

[renegadeimp]

Chargeback through your bank and get the bank to cancel the CPA and block all transactions to that company.

[jvass]

I have had the transaction returned by my bank i have also reported them to trading standards as they are in breach of Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 & may have committed a criminal offence under the Consumer Protection from Unfair Trading Regulations 2008.

Please report them to Trading Standards if you have been affected & help to stop their bad practices and be held to book

[jvass]

Just an update, i filed a complaint with CISAS and Delight made a settlement ahead of an arbitration hearing, so for anyone that as an issue like this file a complaint with the governing body that the service provider is registered with.