EVRI lost insured £300 ebay sale parcel - refusing to pay out

[vpetk]

Over two month ago i sold an inflatable kayak on ebay,

sent it via EVRI next day, bought insurance coverage for full price.

 

Item got lost, EVRI suggested to raise a claim.

I did so and now for almost 3 months they not responding to me,

 

i have sent evidence of item being on ebay, sold listing and everything.

 

Now they asking for proof that money from kayak sale landed to my account, which it did not as i have refunded to the buyer after numerous complaints about delayed item. 

 

it's been 3 months and EVRI not responding to any of my comments or emails, just sent me 1 generic email and that is all.

 

Anyone had similar incidents?

[dx100uk]

yes there are 100's of like threads here

 

just type in evri in our search top right red banner and READ a good few 10-20+ threads

 

if you have any further questions in a few days once you've done that

 

them please ask.

 

complain to evri

send a letter of claim.

day 15 - raise your court claim.

[BankFodder]

Was the kayak properly declared and was the value correctly declared?