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In June this year i made an online top-up from the Delight Mobile website, this month July i noticed that my Debit card had been charged £10 for a top-up, i contacted Delight customer services to ask why this money had been taken without my consent, I was told that it was an auto top up and that if i never wanted auto top up i should have unchecked the box to prevent auto top up, i explained that this is not my 1st top up and i have never had to uncheck any box regarding auto top up, the reply i received was that Delight do not do refunds but the auto top up will be cancelled from next month (August) I again explained that i did not subscribe to auto top-up nor did i require the service in fact my phone had £10 credit left from June so why would i want to add £10 to it, again i received the same reply Delight do not give refunds. Anyway after calling around 20 times and getting no response i sent them an e-mail which for the past week remains unanswered, i have written them a complaint through their complaints proceedure with a veiw of escalating it to CISAS. My concern is that i am surely not the only customer of theirs that they have duped in this way and IMO there actions in obtaining funds from my account is border line Fraud.
