A bit of help for you with RBoS charges

[alexjj]

Seahorse...

 

Thanks for the reply buddy. Will keep all posted on my progress.

I think writing to the Bank and requesting a charges statement is definitely the first step even tho I have statements, then at least I can compare them.

Is there any claim templates on here which I can view? I want to draft it in my own words but would be great to see what other successful claimants used.

 

Thanks again !!

 

Neil

 

 

Jeez you guys - relax!! THIS guy above mentioned getting the bank to do it.. well it appeared to me that this post meant he was going to do that.

I was pointing out - why bother geting in touch with the bank to get them to add your charges and stuff - with all the potential delays, inaccuracies (possibly) or other potential problems. Its just time and needless effort. As my post said, reckon it makes more sense to do it yourself.

 

[Seahorse]

Hmmm. Not sure where you got the idea he was going to ask th bank to do it. He WAS going to be asking for his past account details so he could calculate his charges, is what I read into it.

 

No matter. It's good to see you're reading around before diving right in there yourself.

[isidore]

*RELAXES

 

Ok, fair enough and thanks for pointing out.....my confusion was in this thread hasn't been active since january so I assumed you were referring to something in the first post (mine). Thanks for your contribution, can see what you are referring to but I think what he meant was to get a list of charges from them.

[FoxyFiona]

Hi T4ff,

I am trying to claim back charges for my brother for his RBoS credit card charges, do you know if I charge the overdraft interest on the prelim letter like a bank account or do I miss it off altogether, trauling the site but cant find the answer......

Fiona

[isidore]

Hi Fiona,

 

Things are slightly different for credit cards. You can claim it but the calculations are different and you need a proper credit card spreadsheet. Mindzai has released one here. Not the first link - that one is for bank accounts, but read further down through the thread, there is a credit card spreadsheet released further on.

 

This should help you sort out the credit card interest.

 

HTH

 

 

__________________

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If you have any questions, you will get much better help by posting it on the forums and directing me to it as there are far wiser people around than me

 

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[FoxyFiona]

Hi T4ff,

 

Thanks for the swift response.........respect!

 

Cheers Fiona x

[HydraUK]

*BUMPING*

 

Same old questions seem to be arising about what to claim....

 

This needs to be a sticky IMO

[Robbierobertson]

Hi i am have received back my statements today and they total with interest nearly £8000 anyway what are the options if they RBOS do not respond within 14 days, small claims is out of the question as i think you can only clain £750 so where and what do you do then? Is it onto your lawyer? Ta

[HydraUK]

I think the current advice, and I am assuming ur in Scotland, is to use the Financial Ombudsman for claims of this size.

 

In England and Wales you can go the Fast-Track route.

[Robbierobertson]

Thanks for that, so I have written back to the RBOS today giving them 14 days to respond, do they normally write back and say not taking responsiblity or do they often come back with an offer? Have you reclaimed charges with RBOS?

[HydraUK]

Each case is slightly different. I would say that there is a 50/50 chance it will be settled without Court. It depends greatly on what you are claiming for IMO - if you have nothing pre 6 years and arent claiming contractual interest then there's a good chance that the bank will settle, BUT you may have to wait weeks for that event.

 

In my case the Bank's first offer was just over 25% (from branch manager).

 

I'm not exactly sure what the process is with the ombudsman but I understand they have a 100% success rate. Just remember to add your 8% interest to the claim BEFORE you submit to the FOS.

 

Link to my own case which SHOULD be settled in the next few days (mind you I've been hearing that for the last 3 weeks) is in my SIG below.

 

Please don't forget to click those scales if you have found my advice helpful. (And T4FF too, seeing as we've hijacked his thread )

[josie foley]

i have put all my charges down when i first started a few months ago, didnt realise i could not claim £3 charges, will this affect my outcome?

the rbos are defending my claim, not sure what to do now?

[josie foley]

Firstly, the spreadsheet I used was mindzai's which you can find by looking at his profile page - there should be a link to the spreadsheet there.

 

Over the years, when I received my statements, along with it came an extra page outlining my monthly charge for the previous month. This was made up of my arranged charge(s) - in my case Royalties (I know, I'm foolish...). On top of this however, there would generally be other charges. If I had had a bad month and gone overdrawn, there would be an arrangement fee added to this charge of £28 (or sometimes more). It would then tell me that the sum would be debited from my bank on a certain date (next month) and come the date of charging, there would be an entry on my statement that read "CHG A/C 12345678" (12345678 being my account number).

 

Now when I received my duplicate statements having sent an S.A.R - (Subject Access Request), none of these breakdown sheets were sent so I was a bit stuck, I knew that some of the amount charged on these charges I could claim back and some of it I couldn't (because the Royalties charge for example, is a service and is therefore unclaimable).

 

Using my statements as a guide to what level of royalties I had (I have at some stage been on Royalties, Gold and Premium and at the top of each statement it will tell you what type of account it is during that month) I basically deducted the monthly Royalties fee from the CHG A/C charge therefore leaving the amount I could claim back.

 

When setting up your first statement (for your prelim) ensure you add to this any overdraft interest that you can claim back. DO NOT GET THIS CONFUSED WITH 8% INTEREST YOU ADD TO YOUR CLAIM AT COURT STAGE. Overdraft interest is the interest that is charged to your account on a monthly basis when you are overdrawn. This interest is calculated on any amount that exceeds your interest free overdraft (not your agreed overdraft limit). Because your unlawful charges contribute to your overdraft, the interest that is charged against these charges can be claimed back from stage one.

 

On the spreadsheet, enter the date the interest was debited, the amount charged, the interest free overdraft amount and the balance of your account at the time of the interest charge and the spreadsheet does the rest. It calculates the difference between your overdraft at the time and your interest free amount to find out how much the interest was charged against. It then finds out what percentage of your overdraft is made up of charges and adds this to the claim.

 

To explain in layman's terms what the spreadsheet does, if you were £600 overdrawn and had an interest free amount of £100, were charged £50 in charges and were deducted £10 in overdraft interest, the spreadsheet would calculate:

 

Overdraft £600 minus Interest Free £100 equals £500

Charge amount £50 as percentage of Chargeable overdaft £500 equals 10%

Amount claimable equals 10% of interest charge of £10 equals £1

 

Royalties interest free amounts are easy to find out, just ring RBS and ask them! The current amounts are (or at least were when I did mine) Basic 100, Gold 250, Premier 500. Anything over these amounts (whether it is an agreed amount or not) is charged interest. The obvious issue here is Royalties charges have changed over time and it is difficult to pinpoint when they have changed. For the sake of keeping things simple, I didn't bother finding out, just used the current levels and said so in my prelim - the bank can always amend if they want to (which I doubt they will).

 

Finally, you can find a list of all charges and their amounts going back as far as 1993 here. This can give you an idea of what charges can be reclaimed and how much they were at the time of the charge you are reviewing. An extremely useful post!!

 

 

 

Had a couple of questions regarding this over pm, thought I would post a couple of them as they may be of use also.....

 

 

Can't say for sure, but I added to the letter that I was using the current charges at time of writing to them. Note, I believe some ppl in RBS forum are attempting to obtain a list of historical royalties charges.

 

 

The most likely thing is Loanguard. If you had an overdraft and were somehow advised to take this out then you got caught! This is basically payment protection of your overdraft, is arranged and is therefore unclaimable.

i have put all my charges down when i first started a few months ago, didnt realise i could not claim £3 charges, will this affect my outcome?

the rbos are defending my claim, not sure what to do now?

[isidore]

Josie, don't worry too much, with a bit of luck they might miss it, or more likely they will just offer you a sum less the £3 charges (what are the £3 charges you are referring to for??).

 

What I would do right now, is calculate how much you would be due if you took out the charges you aren't entitled to so you know what the figure is when they come to make an offer.

[Robbierobertson]

Hi i have today recieved a letter back from the rbos saying that they are looking into my recent letter regarding fees applied to my account. They are considering my claim and reckon to assess this it will take 6-7 weeks! Do i accept this or push for a quicker response? Thanks your advice has been invaluable.

[isidore]

Robbie, this is a common response from RBS and one you will find mentioned a lot around the forums. It is a delaying tactic....yes the FSA require them to respond to you in a maximum of 8 weeks, but in your letter you have said you require a response in 2 weeks and that's what you stick to.

 

It will help your cause to have a read around the RBS forum to get an idea of how the process normally goes with RBS, what tricks they try to pull etc.

 

 

Good luck

[cubbyt]

hi, where can i find your 2 cases isidore ? tia

[dx100uk]

threads from 2007!!!