Talk Talk ripping off customers

[johnrailwayman]

Talk Talk have recently introduced a prompt payment discount which is much appreciated and worth while.

 

However this Month when they have also introduced a line rental increase they have not applied this discount.

 

It is their practise to e-mail customers who have opted for on line billing before the date in which money is taken out of their accounts by direct debit.

 

In my case it is the 23rd of each month that I am emailed and provided I pay within 24 hours by card

I would receive there prompt payment discount.

 

This month no-such e-mail arrived but on checking my account the bill was there

but no means of applying for the prompt payment discount.

 

Thinking that there was some delay owing to the bank holiday

I waited until to-day Tuesday 27th May and then sent Talk Talk a letter of complaint.

 

In the afternoon the e-mail that my bill was ready to view on line came through it was clearly dated and timed to-day.

 

There was no means of obtaining the prompt payment discount!

 

This sort of dishonest and sharp practise is something I have found before from their Accounts department

and its no good writing to Customer services as they are no help at all.

 

As before I have had to enlist the help of my MP enclosing all the evidence so this can be taken up with TalkTalks Executive.

 

Once it reaches them they are always most apologetic and indeed very helpful to resolve matters.

 

It is sad that individuals have to resort to this but it is the only way to get matters resolved

and it is clear that both Talk Talks accounts department and customer services try to hide their misdeeds from the top management.

 

In this instant I am sure I will not be the only person who has experienced these problems.

 

I suggest asking for help from your MP including as much evidence as possible.

as it is the only way to get matters resolved.

 

The more people that do this might ensure that Talk Talk take action against the departments concerned.

 

In all other aspects Talk Talk are excellent and its a shame the two departments named are letting down an excellent company

[johnrailwayman]

I am pleased to say that once Talk Talks Executive became aware of the problem not only did they apologise but credited the prompt payment discount I should have had. This problem was due to the e-mail they send out advising that your bill is now available on-line was sent out late on 27th of May instead of 23rd. If you pay within 24hrs you get the prompt payment discount which there system allows you to do. But because the notification was sent out late there was nothing on the system which allowed for this.

Talk Talk are a good concern and very helpful if you can get your concerns to the right people. I am pleased with the outcome and the steps being taken to prevent this happening in the future something which will help others as well as me.

[rebel11]

Well Done john.