kurio and john lewis won't help

[stuggling]

Purchased a kurio 4s on March 20 2014 for 9 year olds birthday on 1st April.

 

A few weeks of owning and a crack has appared in screen, not on outside of glass but inside it has not been dropped or smashed against a table etc.

 

Contacted kurio say screen is out of warrently and to fix is same price as buying a new one, so returned to John Lewis to see if could help but again no it accidental damage we not intrested.

 

I'm annoyed as it has not been dropped etc and I stated and showed them screen was cracked inside which if dropped would be on outside too or at least a scratch but nope none of them will help

[rebel11]

Hi stuggling

 

How did you pay for it?

[stuggling]

By debit card

[stuggling]

But it only 44.99 a lot to us

[rebel11]

Hi stuggling

 

Ask your card provider to do a Chargeback,

 

http://www.which.co.uk/consumer-rights/problem/how-do-i-use-chargeback

 

By debit card

[stuggling]

Refusing refund as fault developed after purchase so it my sons fault

[rebel11]

Which 'bank'?

 

Refusing refund as fault developed after purchase so it my sons fault

[stuggling]

Halifax visa debit say there policy is if no fault on purchase not there problem it down to kurio or Lewis to replace or refund

[rebel11]

Send them the template in post '5'. As you can see from the paragraph below, what they are saying doesn't add up.

 

'Time limit There is a time limit on chargeback claims - typically 120 days - which starts from the day you become aware of a problem. There is also an overall cut off point of 540 days for Visa chargeback. Therefore, your deadline for requesting a chargeback is 120 days from discovering you have a problem, or 540 days from the transaction date, whichever comes first.'

 

Halifax visa debit say there policy is if no fault on purchase not there problem it down to kurio or Lewis to replace or refund

[stuggling]

I quoted it but they say at end if day u purchased tablet on 20 March and should have checked then, I stated did so but was not given to my son till April 1then 2 weeks after owning it a. Crack on led screen they still say that my problem

[stuggling]

ok I've done everything i can to get bak to refund the money but they say john lewis are responsible and that it not there problem, I've quoted everything to them but the bank still say no, I've asked they send it by writing

[dx100uk]

john lewis are normally very good.

 

you appear to be getting rail roaded down the warranty route

 

its nowt to do with any warranty.!!

 

its a SOGA claim against JL

 

as the item is under 6mts old

its for them to investigate the fault

 

and refund/repair or replace.

 

dx