@vodafoneuk Broken Iphone 4S & no Insurance

[Akasha8uk]

Hi,

 

I'm hoping someone could advise.

 

I have been a Vodafone customer for 6yrs and thus far had 3 seperate contracts. The 2 previous contracts I had insurance and up to now thought I had insurance on my current contract.

 

I dropped my IPhone earlier today and now it won't turn on. I rang Vodafone Customer Services and got through to a very abrupt unhelpful CS rep who just told me I had no insurance and they couldn't help and was told to sit tight till September and I could upgrade.

I argued the point I've had insurance on all other contracts and I had specifically requested insurance on this phone also, I was paying £42 on this phone when the contract which was sold over the phone by a Vodafone sales person was £35 so i assumed insurance was included (stupid to assume I know) and I have also brought my wife over to this contract and she has her own Iphone WITH insurance which again I specifically requested.

 

I currently pay between £80-£90 pm for both contracts. I feel incredibly let down by Vodafone and feel like being a valued customer is non existent these days.

 

Is there anyway around this? Or am i infact left paying upto £42pm for the next 5 months for nothing?

[maroondevo52]

Hi,

 

You could try getting in touch with the Vodafone rep on CAG,

 

Please use this e-mail address.....

 

customer.care@help.vodafone.co.uk (no spaces)

 

Quote this reference in the subject line - "WRT135 – CAG Forum"

[Akasha8uk]

Thank you, email sent