T Mobile/EE Shock Bill

[sprouting]

Hello there,

 

My contract with t Mobile is for 500 minutes and

what I thought to be free unlimited landline calls. for £26 a month.

 

This month I received a shock bill for £255.

 

I rang them and they said I had gone over my allowance by 517 minutes.

I requested a bill and yes I had gone over my allowance by this many minutes

but they have charged me 40p per minute for every minute, landline or otherwise.

 

I can't find my original agreement with them which I guess I can ask for (will they charge me?),

 

but my main question here is

 

whether they are really allowed to charge 40p per minute, which is daylight robbery!

 

Also they at no point le me know when I had used my allowance,

obviously I wouldn't have used my phone if I had known.

 

The bill has been paid by the way as I didn't have a choice, but I shall be writing to complain,

but I just wanted to ask if anyone could give me some advice on how to deal with this.

 

 

Many thanks

[marmaris30]

How long does your contract have left to run? If it's near or beyond the minimum term then you can use that as leverage for a goodwill gesture.

 

Even if not, it's worth pleading ignorance by asking for a one-off refund of say 50% of the landline calls, on the basis that you thought they were unlimited.

 

Make sure to ask them for a printed reminder of the terms of your contract.

[fkofilee]

Hi Sprouting

 

Query this with the HO of EE... T-Mobile is slowly merging into EE, hell even there website is almost gone.

Go to CEOEmail and find the email addy for TMo and see what they say.

 

If you had a flexible booster on there and it hasnt worked properly then it needs to be bought up.

[NoGym Bod]

I had a similar complaint last year. My complaint is still ongoing. EE have sent my bill to debt collectors without ever responding to a sngle complaint letter/ email or call. The CEO didnt even reply, Ive mailed him on several occassions. Good luck!!