Economy 10 Refund : SSE admit to faulty meters

[Michael Browne]

Thousands of SSE customers across the UK could be in line for a refund, after the energy supplier admitted there is a fault with some of its meters.

 

As many as 16,000 customers on its Economy 10 (E10) tariff may have been overcharged for their electricity consumption for years.

 

SSE has now vowed to get in touch with all customers who may have been affected to check their meters.

 

If you have the fault, SSE will repair or replace the meter and recalculate your charges to make sure you are not out of pocket.

 

The E10 tariff provides households with ten hours of off-peak electricity, split into three blocks over 24 hours.

 

During these off-peak times, households are charged a lower rate for their heating and hot water.

 

But a batch of meters have a manufacturing fault, which means if there is a power cut the meter clock moves back by an hour when the power comes back on again.

 

This would only happen when the clock is programmed to switch between GMT and BST and the power cut happens in winter time.

 

For customers who are affected, the fault could mean that if they time their electricity consumption to benefit from off-peak rates, they may have paid more than they ought.

Read more: http://www.thisismoney.co.uk/money/bills/article-2606778/16-000-SSE-customers-line-refund-energy-supplier-admits-meters-faulty.html#ixzz2z9ooXcos