@britishgashelp Fix & Gift Card May 2015

[Jack2014]

General heads up on this

 

Under the T&C's it states "You are also entitled to a £70 Compliments card which you can redeem at over 130 high street stores. You will receive the card within 28 days of your supply start date or your tariff switch date."

 

been told by British Gas Social Media Team via email this

 

"

Dear John

Thanks for your email.

I’m sorry you have not received your Gift Card.

I have spoken to Edenred which is the company that send out the cards on our behalf. They have advised when your card was applied for by us, there were a few problems with the order which affected a percentage of customers. This has been rectified and they are arranging for the cards to be sent out. Therefore the card will be with you no later than the 21 February 2014.

I apologise again for the delay in receiving this, but please be assured the card is on its way out to you.

I’ve set the review for your complaint to 21 February 2014, to ensure this has been received. "

I switch to this Tariff on the 2nd Jan 2014 when it was advertised have they broken the contract that was agreed on for the supply of the gift card within 28 days.

and if any compensation to be sort after possible due the failure to supply goods and services.

Regards

[MaxxPower]

Compensation for what? You haven't suffered any kind of loss.