Phoenix, i cancelled after 1 hour! - they still want cancellation fee!!

[hippo1234]

Been informed this last week that Phoenix are taking me to court.

 

I will of course be putting in a counterclaim and have got together very strong defence and lots of evidence.

 

But if anyone else can help, especially if you've been to court with them yourselves,

 

or have any evidence I can use, please post here

 

Thanks

 

I would be very grateful if you could let me know what counter claim and defence you are using.

 

We signed a contract just before christmas but cancelled one hour after Peter Abbot left as we found out about their appalling practices.

 

We have not paid the marketing fee either but now they are demanding that and a cancellation fee.

 

We feel very stupid.

 

Having read other peoples stories,

 

it seems that they will take us to court and

 

we have already received numerous letters.

 

Any advice would be grateful y received.

[dx100uk]

if you cancelled within 1 hour

 

you owe nowt

 

dx

[hippo1234]

thank you for that.

 

Would you mind explaining why as having read other stories,

 

it seems that they will pursue this through the courts anyway.

 

Just do not need the stress.

 

Any suggestions as to how to get them to go away would be greatly appreciated.

 

Just when you think you know it all!!

 

We have never signed a contract before reading

so why we did this time I will never know.

[dx100uk]

if you have PROOF you cancelled within one hour

 

no judge would be interested in it at all.

 

dx

[dx100uk]

own thread created.

 

dx

[hippo1234]

Hi

 

Just to let you know that I spoke to Trading Standards in Oxford and our local TS office. They have suggested that we offer a full and final settlement as Phoenix are not doing anything illegal and we signed the contract. There is nothing that they can do. Did they take you to court and did you win. If I felt that we would win I would see it through but just hate the stress.

[Gothikdesigns]

Hi

 

Just to let you know that I spoke to Trading Standards in Oxford and our local TS office. They have suggested that we offer a full and final settlement as

 

Phoenix are not doing anything illegal and we signed the contract. There is nothing that they can do. Did they take you to court and did you win. If I felt that we would win I would see it through but just hate the stress.

 

Talk to testement on other page if this. They LOST in court. Use scare tactics nasty nasty people! Most people seem to get scared and pay up. Do not answer phone to them.

[dx100uk]

do not pay them

 

dx

[hippo1234]

i get that but i need to know that I will not end up in court and lose. what happened to you give me some crumb

[dx100uk]

please keep to your own thread here

 

do not pay them anything.

 

dx

[dx100uk]

I cant believe trading standards told you to pay

after cancelling within 1 hour

 

dx

[Conniff]

You said 'you cancelled and hour after xxx xxx left', are you saying you signed in your own home ?

 

 

Yes, I know it's old, but so am I.