Vodaphone Retention Team tricks

[AmesM1]

I recently spoke to Vodaphone about leaving them as my bills at £50 a month were too high for me. of course, their Retentions team were falling over themselves to help keep me.

They offered me a new contract at £21 a month with free texts, free calls and alot more data to use.

I also asked if they could replace my iphone 4s for an exact same model as part of the deal as I had dropped it in water awhile back and although still working, it occasionally turned itself off and lost sound etc.

 

When my new phone came I was really pleased but it took just over a week to realise that I had hardly any memory. Thats when I realised that i had been tricked into receiving an 8G phone instead of the 'exact replacement' that they had promised.

 

Although I dealt with them via live chat and have full transcripts of the conversation, they will not replace the phone.

 

Looking back at the conversation, each time i asked if the phone would be the same they said yes and dodged around the issue. I didn't realise to check the memory when it came until all of a sudden I took a few pictures and was out of memory.

 

Surely its almost false advertising to not mention any differences when I explicitly asked?

 

Any advice anyone could provide I would be grateful as im apparently now stuck in a 24 month contract

 

Amy

[silverfox1961]

Hi and welcome to CAG

 

We happen to have a VF rep here who has had some success with CAGers

 

Why not give them a try. Please follow the instructions FULLY in the link below and post up the automated reply number.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?213340-Vodafone-Webteam-for-Customers-With-Problems-**UPDATED-November-2013**&p=3683706&viewfull=1#post3683706

[Lee Vodafone Company Rep]

Hi Amy,

 

Thanks for making me aware of this.

 

As suggested by silverfox, could you email me with your details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To make sure I get it could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations

 

Vodafone UK