Poor Consumer Service

[Dissatisfied]

My Samsung 42" Tv was taken away for repair by KNOWHOW on Monday Nov 11th and was returned on Monday Nov18th, but when the chaps connected it, it still did not work. So they contacted their office and were told to take it straight back.

 

 

On Tuesday Nov 19th, I contacted the repair centre to ask for an update but was told that they did not know where it was at that present time, and they were investigating the matter.I contacted them again on Wednesday to ask if they had found it, and I was told that they were still looking for it.

 

 

On Friday Nov 22nd I received a phone call saying that my TV was now in the workshop and being looked at. On Monday Nov 25th I contacted them again to ask for an update and was told that they had not started to look at it, it was waiting for an engineer to investigate the problem. I was told conflicting information through trhe whole of this time and I am very frustrated as I do not seem to be getting any answers despite speaking to the complaints department twice.

Does anyone know where I go from here to get this sorted out.

Edited November 28, 2013 by Conniff

[Conniff]

28 days is considered a fair time for a repair to be carried out.

[dx100uk]

what you paid the extended warranty or this is a soga repair?

 

 

eitherway they have 28days.

 

 

dx

[rebel11]

Hi dissatisfied

 

Send the CEO a letter of complaint regarding the 'service', TV returned not repaired, they couldn't find the set, etc.

Surely if should be a priority as it's been in for service once, tell him his employees are doing a lot of running around with no end product.

[honeybee13]

Hello there.

 

Am I right in thinking that Know How is Curry's please? You've posted in the Questions and Suggestions [about CAG itself] so I'm moving this thread to the Curry's forum for more advice. I'll leave a short term redirect for you to follow from this forum to the new one.

 

My best, HB

[honeybee13]

Thread moved, here's a link.

 

HB

[joka007]

i dont think you been told conflicting information, you were just ringing at a time where the tv was being transported from the delivery to the repair centre which is not done in 5 mins.

be patient and wait for them to ring you for update, or contact ceo team to tell you same.

[odds]

28 days is considered a fair time for a repair to be carried out.

 

Would that be from the initial date of collection for the initial fault which they had supposedly repaired, or from the date that it was returned and then taken away again from the OPs home still faulty ?

 

 

 

Pete.

[Conniff]

I would say from the initial point of collection, they can't continually add 28 days or it could be months in total and they claim 'well it's only 28 days since we collected it this time'.

[dx100uk]

yes agreed

 

dx

[soopersoo]

Sorry but they are useless, this is so typical of them, loosing things, taking so long to repair, in future use a reputable firm!