Milo19 Vs Argos

[Milo19]

Hi there, I sent off the Prelim letter requesting repayment of £121.18. This was ignored, so I sent LBA. I sent that on the 13/10/06 via spec delivery. I got a letter from on the saturday 14/10/06 decling the repayment because all but 1 of my charges have been £10, below the threshold of the OFT. Any ideas for a response.???

[Milo19]

Bump!

[Reznor]

Hello,

 

How is your case going?

[Milo19]

still awaiting an answer to my above question! Any ideas!?

[macthemaths]

I'd be interested if anyone has anything to say about this. I have included those smaller charges in my claim to Argos.

 

It does seem that they accept that the larger charges might be too much if they maintian that £10 is reasonable.

 

Anyone been through a case with Argos that can offer any help here?

 

Chris

[cariad mo brwydrwr]

I don't know much about Argos in particular, but as far as I understand it the OFT have given guidelines for what they consider to be reasonable charges on credit cards. This does not make the charges lawful or fair as they are merely guidelines, not law. Even though most credit card companies have lowered their charges to be within these guidlines, they have also increased their interest rates in a bid to claw back the money they are losing from reduced charge rates.

[kingliam]

I would agree, still unlawful and unfair, I would write again, at the timescale I would still start a claim, It will only cost £30 on the MCOL site.

[macthemaths]

How are you getting on with this Milo19?

 

I am at the LBA stage with Argos.

[macthemaths]

How are you getting on with this Milo19?

 

I am at the LBA stage with Argos.

[Milo19]

Hi there, sorry I have replied before now. Last letter was ignored. going to write again say, doesn't matter, if its not a true cost to you, then its unlawful. Or words to that effect!

[martinhw]

We are having a similar story with Argos, we sent the SAR on 15/12/2006, and received a letter this morning from them.

 

Dear Mrs ...........

Thank you for your letter dated 15 December 2006.

Argos Limited does not operate credit account for customers and we are therefore unable to identify the account number you have quoted.

 

In order to identify the specific information that you require, and validate your identity, please would you complete the enclosed form DP2 and return it for my attention.

 

Well if you don't operate credit accounts, why do you send me goods and chase me for money?

[martinhw]

An update..

 

We have managed to get a response from Argos Additions.

It is actually a company called:

Shop Direct Financial Services Ltd T/A Additions

 

This is where the S.A.R needs to be sent to.

[Reznor]

Milo,

 

Any news?

[maangov]

Hi Milo19,

 

I'd be interested to hear if you've got any further with this?

 

Maangov