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Dealing direct with Creditors.


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So... trying to set up plans for my GF.

 

Wonga have replied and are cooperating, so are quickwuid.

 

I am now trying to deal with Lending Stream who will just not play ball.

 

2 live loans with LS... One has been going on for 2-3 months and the other 2-3 weeks.

 

 

After making the same offer to all creditors, I got this reply from Lending stream

We are sorry to let you know that we would not be able to setup the payment plan on your accounts until we receive the first payment towards the account 1792016 for an amount of £XXX.XX so we would request you to make at least the first payment so that we can discuss further with the repayment options.

 

Our policy states that the first payment towards the loan has to be made in full as initially agreed. We are sorry to inform you that we would not be able to freeze the interest/charges.

 

We are willing to help you in clearing your outstanding balance and can provide you with an extension for up to 10 days or we can setup the partial payment arrangement on your loan wherein you can make 50% of the payment this month which would be £XX.XX and £XX.XX respectively and the remaining amount can made along with your next month's scheduled payment.

 

Please be informed that the outstanding balance of your accounts is £XXX.XX and £XXX.XX respectively and these amounts are valid till 25th November, 2013.

 

So I replied, explained that it is not possible for me to pay more than what I offered, explained that I am making my best offer and that i want them to be fair with me, explained it is the same amount that the other creditors are signing up to, explained why my circumstances have changed and what went wrong....

 

Can I do anything more? Can they refuse to help as they have and offer something that would create further debt? they would make this month easier but then next month would be an extra 50% of what the original agreement was...

 

"can provide you with an extension for up to 10 days or we can setup the partial payment arrangement on your loan wherein you can make 50% of the payment this month which would be £XX.XX and £XX.XX respectively and the remaining amount can made along with your next month's scheduled payment.

"

 

 

 

I got another reply.... this reply is exactly the same as the first... I have responded explaining again, that I (THIS PERSON) have no other option and that if they try to take more or request more, I would be in financial hardship/poverty.

 

I have asked if they are actually refusing my offer of payment for £80 a month. (This would clear the debt in 5 or so months)

 

Yet to await another reply...

 

Can I do anything further ??

 

 

Thanks!

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Dealing with Customer Service Departments? - read the CAG Guide first

1: Making a PPI claim ? - Q & A's and spreadsheets for single premium policy - HERE

2: Take back control of your finances - Debt Diaries

3: Feel Bullied by Creditors or Debt Collectors? Read Here

4: Staying Calm About Debt  Read Here

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BCOBS

1: How can BCOBS protect you from your Banks unfair treatment

2: Does your Bank play fair - You can force your Bank to play Fair with you

3: Banking Conduct of Business Regulations - The Hidden Rules

4: BCOBS and Unfair Treatment - Common Examples of Banks Behaving Badly

5: Fair Treatment for Credit Card Holders and Borrowers - COBS

Advice & opinions given by citizenb are personal, are not endorsed by Consumer Action Group or Bank Action Group, and are offered informally, without prejudice & without liability. Your decisions and actions are your own, and should you be in any doubt, you are advised to seek the opinion of a qualified professional.

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