Virgin media

[andrew1402]

:-xHi guys im seriously frustrated and angered in which virgin media are handling my end of contract.

 

On September 10th I cancelled my contract with virginmedia as I couldn't afford the £94

which that bill didn't add up in the first place as I just had xl line rental broadband

it's normally that with sports so questioned not a straight answer and couldn't understand the person as seemed indian.

 

few days later another bill arrives £184

then another bill a week or two later £220

 

remember this is cancelled and I know broke contract now 16th October

 

I receive another bill £307.32 which is bill date 10th October bill period 12th September -20th November

£10.40 for 12th September to 20th November for whole package

but added to this is a package £87 21st October till 20th November

 

Now today I receive yet another bill dated 14th October bill period 11th October to 20th November

with a credit of £108.34 but two lots of termination fees £92.75

11th October also £79.50

both dated 11th October

also lots of calls and letters inbetween this

 

what can I do I simply cannot afford as I stated to them:-x

Edited October 23, 2013 by maroondevo52
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[suemumof3]

Oh my days, this lot are useless!!! I have been with them for near on 4 years and because of their complete lack of common sense, every month I get cut off the day after my bill is produced! Reason being is that when I first went over to them I somehow found myself a month in arrears (probably had something to do with it being Christmas time)

 

I end up with a bill for 2 months so pay 1 month of that bill, if I paid 2 months then they would change my payment date, it is such a fiasco and its all over 2 days. This time I havent bothered and am going to go back to Sky and when they chase me for payment, or whoever they sell debt to chases me for payment I shall offer to pay over 10 months.

 

I would say write a formal complaint but they dont tend to respond to that either

[andrew1402]

thanks for reply but i'm not sure what to do as I keep getting text messages and phone calls from them

[Bazooka Boo]

If you can can edit your post, and add a few spaces in between sentences, then it will make it easier for others to decipher.

 

Right now, it's just a jumble of random numbers with dates.

 

What is your issue? I know VM are the worst company out there to deal with, hence why I kicked them into touch years ago!

 

So are you disputing the amount they claim you owe?

 

Or that you've not cancelled your agreement?

 

As for the phone calls, just ignore them, answer, laugh then hang up.

Are they calling and texting your mobile or landline?

[andrew1402]

im disputing the debt and the amount calls I get from them a day and letters seem to be every other day what can I do to them to stop or at least stall them as they are becoming a nuisance.

Edited November 1, 2013 by andrew1402

[Bazooka Boo]

The calls are simple, are they calling your LL or mobile?

 

If it is LL then contact your phone provider and go through their malicious calls procedure, and send them (the goons ringing you) http://www.consumeractiongroup.co.uk/forum/showthread.php?387367-Harassment-by-Telephone

[MaxxPower]

When you cancelled, were you outside of your minimum contract period?

[andrew1402]

I,ve tried my telephone provider(SKY) they changed my phone number but still continue the calls on my mobile and the dispute is how it got from £94 to £363 in two months without service.

Also the fact of numerous letters I've received and I've sent the equipment back too the problem is my contract wasn't up not been with them long enough when I cancelled now threatening debters will call to collect is the any letters I could send them or best option to do next PLEASE HELP

[Annis]

If you've cancelled your contract before the date it was due to end, the maximum they can charge to bouy out the remainder of the contract is £180. Plus any outstanding normal bill, iff any. My parents did that recently, as they were sick of their broadband and TV being down more often than it was up. Have to admit, they had similar problems - different bills, difficulty understanding the call centre people. So i emailed their CEO, and it was sorted out in a few days. He's tom.mockridge @virginmedia.co.uk

Edited November 6, 2013 by Annis

[Bazooka Boo]

Change your moby number, you must NEVER discuss anything with them over the phone, when they ring laugh and hang up, get on with your life and go and do something more interesting like watching paint dry.

 

Who has been sending you letters?

Virgin Media? If so, what do they say?

 

If it is someone else, you can ignore them, deal ONLY with Virgin Media, keep EVERYTHING in writing, and keep a diary of events, keep all letters and envelopes. IGNORE all of their childish phone calls.

 

Check your credit file too..

[andrew1402]

I've emailed tom lets see what he has to say