sky removed money from my account without permission!

[Aptil 82]

Hi,

 

*I just want to know if anyone else has had the same issue with sky*taking*money from them using their debit card information?

 

Twice now I have had £15.00 and £12.48 removed*from*my*account

 

when I ring sky up to ask why they have done this they tell me they haven't taken any money and*imply*I’m*making it up.

 

I’ve had to contact my Bank (Lloyds)*who*thankfully have been more helpful than SKY

and have had to cancel my card which is very inconvenient and thankfully Lloyds refunded my money.

 

Yes it’s not for huge amounts but in this*climate*I’m*having to watch every penny I have!

 

My bank has confirmed that it is*sky*removing*the money and not someone setting up a dummy*account,

yet*when*I*tell sky this they are not*interested*and*extremely*rude about it and very unhelpful.

 

I have never know a customer service like it!

 

I have written letters of complaint and got no reply and as*SKY*don’t*have a*complaints*department I can actually talk to.

 

I’m now posting in here to find out if anyone else is effected and to warn others in case it starts happening to anyone else.

 

*I now*have*lost all faith in sky and have pretty much come to the*conclusion*that*they*

just want to take my money and offer no customer service!.

 

Roll on 10 months so I can find a better more*reliable*company*that*doesn’t*take things from its*customers.**

 

*

[raydetinu]

There used to be a sky rep on here, will have al look or if any mods can help?

 

Did they use an old DD authorisation? Your bank should of not let them take it unless authorised.

Theft/ fraud, what explanation did your bank give?

[ims21]

Thread moved to Digital TV forum

[king12345]

Welcome to the broadband/phone/tv [problem] companies.

I got the same treatment from virgin.

They were taking extra money every month, just a few pounds, not enough to make me suspicious.

Until I found out that, by their own admission, there was a system error.

However they promised to refund but never did.

I lost my time going to the regulator they suggested but the case was dismissed because "the amount they stole was minimal" (!?!?!?)

I then found out that this regulator is paid by the providers.

Big [problem], almost legal.

My advice is to send them a letter before action giving 14 days to refund, if they don't comply take them to CC without further ado and you will get your money back and a moral victory.

No matter how small the amount they steal, it's still theft.

[IdaInFife]

Were you a sky customer at this time?

 

Did you send in statements to show these payments?

 

Did you give your details to anyone to use to pay their sky bill?

 

Normally they can trace the payments quite easily so unsure why the wouldn't unless detail were not provided.

 

Also what was the exact name and type or ref was given at these payments. because the very small amounts do not seem to be sky subs so may have been one of these companies that offer extended warranty