T. Mobile ignore contract cancellation

[MarieMarie]

I had a T.Mobile "pay monthly" contract for over 6 years. However this April I decided to change providers and telephoned T Mobile to cancel my contract. I only had to give them 1 months notice as I had already come to the end of my current 24 month contract. I cancelled my direct debit with my bank after the final payment had been taken ....So far so good. But a few months down the line I receive a demand via a debt collection agency for over £100. Apparently my contract had not been cancelled as promised. I tried to phone them to explain but they did not take much notice telling me that it was owed and I would have to pay it or risk court action etc. So I paid it in full and asked them again to cancel my contract which they assured me they had. This time I kept an eye on my account online and was horrified to see that they were still trying to take out my monthly fee. So I wrote to them this time and sent it recorded delivery. Today I received another demand from a debt collection agency for two months contract payments. The usual threats pay up or risk legal action. I have since lost the receipt for the recorded letter so I have no proof of sending it. I have no idea what to do now other than pay up.. AGAIN!

Any advice would be helpful.

 

Thank you

 

M.

[Mr.P]

Had a similar issue with Tiscali a while back - Sent them an email to cancel contract and followed it up with a telephone call. Cancelled the direct debit and instructed them to send me a final bill which would be paid by cheque. Suffice to say, the cancellation did not go through and they continued to bill me for line rental and penalty charges. After a few months of letter tennis, I referred them to Ofcom. A couple of weeks later, a DCA letter arrived spouting threats of further penalty charges and court action. Ofcom took a very dim view of that and quickly found in my favour.

 

In your situation, I would follow the same course of action - You have notified T.Mobile of the cancellation in line with their contract and they have failed to action it in a reasonable period. File a complaint with Ofcom asking them to investigate - The minimum you want is a full refund of the £100+ paid to the DCA, compensation for distress caused by this second claim and a full apology.

Follow this up with a letter to:

High Level Complaint Investigations

T-Mobile

6 Camberwell Way

Sunderland

Tyne and Wear

SR3 3XN

 

The DCA should be dismissed with a short note saying that you do not acknowledge the debt and the matter has been referred to Ofcom - Do not talk to these people over the phone and never pay them anything.