Double return of faulty item.

[rw88]

Hi,

 

About 2 months ago I bought a musical keyboard for my little boy from argos. After a couple of weeks some of the keys didn't make any noise when being pressed but when I took it back the lady told me I needed proof of purchase to exchange it.

 

I looked everywhere for the receipt but couldn't find it but took a friends advice to just go in and buy a new one, then take the broken one back with the receipt for the new one I'd just bought. I know this was a bit cheeky but I wasn't trying to defraud them, I had bought from argos originally and just wanted to exchange some clearly faulty goods. I did this and worked fine, however the new keyboard has now broken (same problem again). I think it's obviously a common fault and would just like to exchange for a different item so as not to have this happen again.

 

Unfortunately now I have no proof of purchase but have seen online that you can use a bank statement as proof, would I be able to do this or would it come up that the item has already been returned? What would you think is my best course of action?

 

Thanks,

Rachael

[dx100uk]

bit naughty that but never mind

 

the replacement goods are covered by the same SOGA rules

 

yes a bank statement will do.

 

 

they will prob be able to ref that it has already been exchanged anyhow.

 

that does not matter.

 

SOGA still applies

 

dx