Poor boarding care

[blowing bubbles]

Hi everyone, I hope someone can help my poor friend and her lovely dog. She recently put her dog into boarding kennels for 2 weeks. Upon collecting him he had a gunky eye, the lady who runs the kennels is also a groomer and she explained that she had trimmed the hair arround his eyes to enable her to bath them. Within 2 days the poor little mite was so ill that my friend took him to the vets. She was told that he had a cut on his eye which was badly infected and subsequently has lost his eye. Back to the vets today, less than a week later and now it looks as though he will loose the other eye. The lady at the kennels has shoen no compassion and is totally uninterested. Does my friend have a case against this wormen, her dog was perfectly healthy before he went there. I really want to give her some advice to make her feel a little bit positive. I should also mention another dog had an eye infection at the time but luckily got to the vets in time

Edited October 1, 2013 by blowing bubbles

[Surfer01]

Terrible thing to happen. Can you prove that the dog was healthy prior to going into the kennels? You would also need a vet assessment reagrding the treatment to the eyes and why the damage occurred. Does it state anywhere in the terms and conditions that they will wash and cut the animal at their discretion?

[blowing bubbles]

This is for my friend and unfortunately the infection was so bad that her dog had to be put to sleep this morning, it spread into his other eye. My friend received a text message from the owner of the kennels a few days into her holiday stating that her dog was happy and healthy and thanked her for letting him stay at her kennels. Obviously there will be a vet report. I don't believe it states that in the contract but the owner is also a groomer and did tell my friend that she cut the hair arround his eyes to enable bathing. This was only mentioned when my friend collected him. Not sure if she needs to go to the local authoriy (council) or the RSPCA to get this investigated as this is 2 dogs during the same period that we know of.

[Surfer01]

Make sure that the text is not deleted and also take photocopies of it. Why did the kennels have to wash and groom the dog? Grooming i.e. brushing the dog I can understand but bathing it is unusual unless the dog was in the kennels for a week or more or the owner requested it. You need to find out what shampoo was used and whether any flea dip was involved.