Payday Express Problem

[Scouse Paul]

I have got a payday loan with payday express that I cant afford to pay, I emailed them a break down of expenses and told them that due to restructuring at work I am no longer able to repay the loan and could I set up a repayment agreement.

 

I initially emailed them on 19th August and all I have had back is generic emails asking me to telephone them about the account.

 

After getting nowhere and getting sick of emails from them (the amount owed keeps increasing despite me asking them to freeze interest in the initial email I sent them) I decided to phone them (I know you will all yell at me for this).

 

They are now saying that to consider a repayment plan they need proof of the restructuring at work, are they allowed to request this information.

[renegadeimp]

100% no

[Scouse Paul]

I thought that, what would be the best way to get the repayment plan set up, as they are gonna keep requesting this information when ever I contact them, is there a piece of consumer legislation I can use against them or should I just refuse under the data protection act and confidentiality at work

[citizenB]

Have a read of the PDL survival guide and how to make a complaint to the Financial ombudsman if you believe you are being treated unfairly.

 

Have you cancelled any CPA with your bank ? Once you have advised your bank that the company no longer have your permission to withdraw money, they must honour that. If payments are then made, they must be automatically / immediately returned.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?396982-New-payday-loan-survival-guide-by-mike-dailly-govan-law-centre.(4-Viewing)-nbsp

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?399260-Feel-that-you-ve-been-treated-unfairly-by-your-Payday-loan-lender-COMPLAIN-TO-THE-FOS!!

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?395493-Been-refused-cpa-cancellation-since-nov-2009-Go-get-your-money-back-now!!

[HULLCITYMASSIVE]

i am in a situation where I am not going to be able to pay my pay day loans, so after reading many threads on this site. I rand my bank to cancel the CPA on all seven of my pay day loans! I was told there isn't any on the account and previous payments were classed as one offs!!!! Have you come across this before? I have cancelled my debit

card and am hoping that will be enough to protect my money!

[Scouse Paul]

I reported my card as stolen the same day I contacted PE about the change in circumstances so no chance of them raiding my bank.

 

Does ignoring requests to set up a repayment plan count as being treated unfairly in the eyes of the FOS?

[HULLCITYMASSIVE]

Also sorry to butt in on this thread, but can't see how to start a new thread of my own?

[Scouse Paul]

Forgot to mention earlier and this may change the whole situation.

 

This is the email I received from them that prompted the phone call

 

 

Dear Paul,

We have now written to you and tried to contact you on a number of separate occasions and have yet to receive a satisfactory response or resolution to your outstanding debt of 568.2 with Payday Express. Please be advised that repayment may continue to be attempted at any time in accordance with the terms and conditions of your Loan Agreement.

 

Please be aware that as your account is in arrears, information will be passed to a Credit Reference Agency. This information will stay on your credit file for at least 6 years and this could affect future borrowing with other credit providers such as lenders, mobile phone or TV providers.

 

In an attempt to have this matter resolved, we may be prepared to consider a discount on the principal balance providing you make contact with us in the next 7 days and/or agree a suitable repayment plan thereafter.

 

In order to update your debit card details or make a payment to settle your balance you can logon to our Account Management area using the link https://applications.paydayexpress.co.uk/AccountManagement/a/Login however if there are any changes in your financial circumstances and you prefer to call then please ring us on 0115 908 1162* where one of our advisors will be happy to help.

Our opening hours are 08:00 – 19:00 Monday to Friday or 09:00-13:00 Saturday.

 

Best Regards,

 

Express Finance

[Scouse Paul]

Also sorry to butt in on this thread, but can't see how to start a new thread of my own?

 

http://www.consumeractiongroup.co.uk/forum/forumdisplay.php?336-Payday-Express-Wage-advance-Cashtillpayday

 

Clink on that link and then click on start new thread at the top

[HULLCITYMASSIVE]

Yep I did same, hoping that is enough to stop them taking anything, but looking through this site it would appear that on occasion they can still get money! Bit worried but nothing new there! Going off what other people have put, it would some seem that any reasonable offer which is not accepted is against all the guidelines and regulations. But on the other hand they don't seem to care! I am expecting a lot of stress I the next few weeks

[citizenB]

 

Does ignoring requests to set up a repayment plan count as being treated unfairly in the eyes of the FOS?

 

Yes, once you have advised them of a change in your financial circumstances, refusing / ignoring requests to enter into a sensible repayment plan, would IMHO, be considered unfair treatment.