Washing Machine Repair..

[chriscwc]

So a really odd one...

 

My washing machine broke,

 

I called Hotpoint and they quoted me 2 prices to fix it next day (one as a care plan, or a one off fee).

 

I wanted to discuss it with my spouse and they offered to provisionally book it in

so I didnt miss the available slot and he would call me back at 5pm to confirm.

 

He never called back.

 

The repair man turned up

called them back and did the work while I was on the phone to them.

 

I was gonna take out a care plan but then the quoted me a different price, and I didn't agree to it.

 

So they said they would invoice me in the post for works done.

 

By this point the repair man has finished the work and leaves without being paid.

 

I have never agreed a price but they are going to send me an invoice.

 

Will I have to pay it if I disagree with the cost?

 

Obviously they can pick a number out of the air,

but the work is done, unpaid, with no cost signed for or agreed.

 

I didnt even sign that the work has been done.

[dx100uk]

where did you buy the machine and how long ago?

 

SOGA covers you for years [typically 4+ on a washer]

 

so that should be your next move.

 

the RETAILER should be paying for this NOT YOU>

 

dx

[chriscwc]

where did you buy the machine and how long ago?

 

 

 

 

 

SOGA covers you for years [typically 4+ on a washer]

 

 

 

 

 

so that should be your next move.

 

 

 

 

 

the RETAILER should be paying for this NOT YOU>

 

 

 

 

 

dx

 

 

 

 

 

 

 

 

 

the machine came with the flat, a new build, just over 4 years ago I think. What is SOGA?

 

Thanks for the reply!

[dx100uk]

http://sogahub.tradingstandards.gov.uk/

 

make sure its not your landlords resp FIRST

 

dx