Kwikfit MOT

[Lecter]

Hi all

 

Took my car to kwikfit on wednesday for mot, as I was leaving work early colleagues asked why ?

 

I told them and when I said I using kwikfit or [edited] known to them they told me it would fail !

 

No way my car has never had any problems and my regular mechanic looks after it very well (I'm working away from home at moment)

 

Kwikfit did the mot FAIL !!?? On what I asked

1/ front brake excessively fluctuating

2/ exhaust emits excessive smoke

They could rectify for re-test for as little as £330

Then they said I desperately needed 2 back tyres.

Funny the things they deal with eh ?

 

Oh, he also said I need to go back there to have the re-test for £17.50 if I have the work done elsewhere !

 

I told them what I thought and I'd heard the horror stories and left, had another mot this morning at another garage, the fella said 'no problems whatsoever, great little car and well looked after'

 

I now have just written the mot fee off from kwikfit, I spoke to my regular mechanic on the phone who said he gets at least a dozen cases every year saying the same things about them.

 

I am letting as many folk know as possible in the hope they are boycotted.

Edited August 10, 2013 by honeybee13

[tanner1980]

Is this just your local Kwik Fit or multiple ones? I very much doubt it's all of them.

 

I personally had my wife's Aygo tested a year ago and they phoned to say it's fine, just the wiper blade needed changing but they will put it through a free retest if we want them to put a new blade on. It was blatantly broken and the price for a new one was standard for what it was. So in my experience they are just fine. But that's the point - everyone has their own experiences... maybe your local one needs reporting to the top dogs at Kwik Fit? Does anyone know if they work on a franchise basis? Or maybe it's just the management and/or staff there that are particularly poor?

[maroondevo52]

Does anyone know if they work on a franchise basis? Or maybe it's just the management and/or staff there that are particularly poor?

 

Kwik-Fit are not franchised, the original poster should put in a complaint to the areas operation's manager, his poster and contact details should be displayed behind the counter at the center he attended for his MOT.

 

Failing this, contact Kwik-fit head office and complain about overselling.

[Lecter]

Its not my local one as I'm away working and couldn't use my regular garage, who, if had said it will cost £750 I would have paid as I trust him.

just look at a few more threads below and there's a regular pattern going on with them.

They are a disgrace and I for one will post on every forum I use to get folk to boycott this company.

My car is serviced regularly and the brakes checked before I went away working as its in Scotland and I live in England, there is also no undue smoke whatsoever emitting from the exhaust.

Everyone Ive spoken to since have all heard of someone having a bad experience with this tacky outfit, I wont be fooled again.

As I say, it only cost me £35 and now the car has passed at a reputable garage who actually came recommended after my intial plight.

Edited August 11, 2013 by ims21

[KwikFit Official Customer]

Hi Lecter,

 

We are sorry to hear about this and we'd like to look into this for you. Please email customer.service@kwik-fit.com with your vehicle registration number and the Kwik Fit centre you visited and we will ensure this is looked in to.

 

Kind regards,

Kwik Fit Customer Service

customer.service@kwik-fit.com

[Grotesque]

Hi Lecter,

 

We are sorry to hear about this and we'd like to look into this for you. Please email customer.service@kwik-fit.com with your vehicle registration number and the Kwik Fit centre you visited and we will ensure this is looked in to.

 

Kind regards,

Kwik Fit Customer Service

customer.service@kwik-fit.com

 

H'mmm not the most prolific of CS reps here lol

[Lecter]

No surprise that the email I sent came back as undelivered from this outfit.

[Bobton]

i wouldn't have gone to kwikfit in the first place to be honest

 

bunch of incompetent monkeys at my local one

[KwikFit Official Customer]

Hi Lecter

 

We're sorry to hear you are having trouble emailing us. Are you trying to add any attachments to the email at all? If so, the file size may exceed the limit. Please try again or complete our online customer comments form via the contact us section on our website http://www.kwik-fit.com/customer-comments.asp

 

Kind regards,

Kwik Fit Customer Service

Customer.service@kwik-fit.com

[ashmk]

Find out where your local council MOT testing station is. They will give you an honest MOT as they do not do repairs. Companies like Kwikfit use cheap MOT's as a means to get you in then find reasons to charge you more.

 

If you think Kwikfit have acted unfairly regarding your MOT you need to report it to VOSA. Give them a call on 0300 123 9000

[Lecter]

I take it everything is ok now the mot was passed by a reputable garage ?

The bloke at kwik-fit said I'd have to go back there !!

Anyway as I said earlier, it shows passed on the official government site.

[Dippy toots]

I would be very interested to know whether Kwik fit customers services team have gotten back to you or whoever it has been passed onto. Perhaps if you have a reply and or think the complaint/problem is resolved you could post the response on here. Likewise if they offered you compensation or made further suggestions. I think replies/resolutions would be extremely useful

[Lecter]

Havent heard a thing from them and don't expect to either.

Will never go to kwik-rob again and have advised all family & friends to do the same.

[labrat]

never trusted kwikfit not since mums MOT

 

they put down as an advisory that the brakes were worn down and needed replacing

they then tried to say that she needed them doing right away as it might not be safe to drive for long

 

they wernt best impressed when i went in and questioned this as i had put brand new disks and pads on the month before

[9000Parts]

Ideally what you should have done is appeal the MOT result with VOSA. They would then organise one of their testers to test your vehicle, normally at the station which failed it and in the presence of the named tester when possible. This would probably end up with the tester having to be re-assessed and if VOSA see fit they could remove the stations licence until re-training had been completed.

 

Trouble is, this takes time and effort that most people wont want to do.

 

Personally I never leave a car unattended for an MOT. Surprising how few fails I get when I spectate and I do run a small fleet of cars and am forever buying 'new' cars for the collection. Also look for stations (not just council) that only do MOTs. They have no incentive to fail stuff thats a bit marginal whereas a chain like Kwik-Fit will fail anything a bit marginal in an effort to get the repair work.

[Lanny54]

Hi

 

 

I know exactly what you mean. My son booked in my car to have 2 new front tyres and an Mot on Monday, took the car at 8am as they said, but when I arrived they told me they didn't open until 8.30!!!

My car is a Honda type R and 4yrs old. They said the car failed its Mot because the lights were HDs and were against the law which by the way changed in June 2013??? We explained the lights were factory fitted and we had never replaced them, they said they had to be replaced and that was that.

I paid the bill and said I would take the car somewhere else to be looked at. When I went to my local garage and explained what had happened at kwik fit, I was told they were talking utter rubbish. I had the car put through another Mot and it passed. I think kwik fit are just out to make money any way they can.