NPower energy bill confusion

[purple_rain]

Hi guys,

 

I'm posting on behalf of my houseshare. Basically, we've just had a massive bill for the gas and electricity that was almost the same as our winter bill (only about £20/£30 difference). Obviously we're confused as to how that happened because we haven't been using our electric heaters or central heating for the whole duration of the latest bill. I've called npower, they insist that it's correct because we sent in the past week. However, we're still confused how we have managed to use that much when there are fewer of us than there were in the winter.

 

 

Please advise. It could be nothing, but there's no harm in asking. There are a few things that has changed in between getting the 2 bills. We had our meter for electricity changed in March. The pressure in our boiler keeps falling, so there may be a problem. Lastly they've changed the charges.

 

 

I've attached our bills. We'd appreciate it if you could take a look. Thanks in advance.

 

Zoe[ATTACH=CONFIG]45352[/ATTACH][ATTACH=CONFIG]45353[/ATTACH][ATTACH=CONFIG]45354[/ATTACH]

[Stevereice]

Hi, I recently had the same problem. Have you checked that your meter has not be miss assigned when it was originally registered by the supplier...basically when a property is built the connections engineer confuse which meter is connected to which property (due in part to developers using plot numbers rather than flat numbers).

Edited August 13, 2013 by honeybee13