Severn Trent threatening court action

[90reidns]

Hi, I've received a letter from Severn Trent threatening me with a CCJ over a relatively small amount (£79).

 

I'd had a payment plan set up with them but due to me leaving uni and finding a new job, I'd missed my payment in June.

 

I've now received a letter saying if I don't make the payment I'll be taken to court and

 

when I rang them today explaining I could pay it off in full at the end of this month

 

I was very rudely told not only would they wait that long, but they'd be going ahead with the CCJ proceedings if I didn't make a payment whilst on the phone.

 

I thought this was a bit extreme as I'm willing to pay,

 

I just don't have the ability to do so until the 28th so I asked to speak to a manager,

 

but I was simply told no and was left with no options.

 

Is this normal?

 

I understand that I've missed a payment, but I thought there would be a little more room for compromise given that I'm not trying to avoid them or anything.

[Ell-enn]

Hi there, is it this year's bill you're paying ?

[90reidns]

The payment I missed was a direct debit that included my monthly payment for the water I'm currently using, and money owed from my previous property, which was a student houseshare that two people left before paying the final bill.

[Surfer01]

Are you dealing with Severn Trent or a DCA?

[BankFodder]

Send them a letter - and also a copy by email if you can.

Set out eactly what has happened, what you have tried to do and what they have said. Give the dates and time etc of the calls.

 

Set out exactly when you will pay and tell them that they can't get blood out of a stone and that in the circumstances, you will have paid and you will defend and that they will be forced to attend court and you will show the judge how abusive and wasteful of the court process they have been.

Then tell them to do whatever they think fit.

 

Make sure that you make the payment on time and no mistakes.

 

Stop worrying

[BankFodder]

By the way, have they written to you? They are obliged to follow the pre-action protocol which means that they start dealing with you in writing and give you 14 days

 

They are probably bluffing and they are just being a bunch bullies.

Send them the letter I suggested