@experianexperts Virgin saying they wont change my credit file

[fumming]

Virgin Media.

 

They are the only people who have put late payments on it, I have tried to set up direct debts several times and each time its not gone though, so i have paid late?

 

all my other contacts, loans etc are paid spot on, so i spoke to Virgin on the phone and i got the following email after an investigation.

__________________________________________________________________________________________

Dear Mr ****** ,

 

Thanks for getting in touch with the Virgin Media team about the entry we added to your credit file. This might have appeared on your file as a Virgin Media or ntl: Telewest entry.

 

We’ve taken a look at your account and made a full investigation and we will not be making any amendments to your credit file as it shows a true reflection of your payment history.

 

 

If there is any more questions in regards to the above decision then just write to me at address above.

_________________________________________________________________________________________________

 

Is there anything i can do about this, I did not note dates or times and she has said there is nothing in virgins files to say that i even tried. BUT I 100% Did.

 

any help on this matter would be fantastic

Edited June 20, 2013 by fumming
ADD FULL COMPANY NAME

[BRIGADIER2JCS]

Hi Welcome to CAG,

 

How many late payment markers are on the files? Do you know why the DDs failed?

[fumming]

Hi Welcome to CAG,

 

How many late payment markers are on the files? Do you know why the DDs failed?

 

HI, Thanks for the quick reply, there are 7 late payments on the file at the moment.

 

I have no idea why they failed?

[BRIGADIER2JCS]

HI, Thanks for the quick reply, there are 7 late payments on the file at the moment.

 

I have no idea why they failed?[/quote

 

May be well worth the time to contact your bank about the failed DDs what this might reveal could help you fight the LP markers.