HI, Thanks for the quick reply, there are 7 late payments on the file at the moment. I have no idea why they failed?

Virgin Media. They are the only people who have put late payments on it, I have tried to set up direct debts several times and each time its not gone though, so i have paid late? all my other contacts, loans etc are paid spot on, so i spoke to Virgin on the phone and i got the following email after an investigation. __________________________________________________________________________________________ Dear Mr ****** , Thanks for getting in touch with the Virgin Media team about the entry we added to your credit file. This might have appeared on your file as a Virgin Media or ntl: Telewest entry. We’ve taken a look at your account and made a full investigation and we will not be making any amendments to your credit file as it shows a true reflection of your payment history. If there is any more questions in regards to the above decision then just write to me at address above. _________________________________________________________________________________________________ Is there anything i can do about this, I did not note dates or times and she has said there is nothing in virgins files to say that i even tried. BUT I 100% Did. any help on this matter would be fantastic