Name firms that mistreat consumers says Citizens Advice

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Regulators should name and shame businesses which fail to correct bad practices that affect consumers, a charity has said.

 

Citizens Advice said the move would give consumers more chance to know which firms and services would treat them fairly.

 

The call comes as the government publishes a draft Consumer Bill of Rights.

 

This would update and clarify protection for shoppers, it said.

 

 

Read the full story

 

http://www.bbc.co.uk/news/business-22868820

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Some more from the article.

 

 

She said that people who used Citizens Advice collectively spent £185m on goods, like clothes, that were not up to scratch.

 

It called on the government to give consumers the right to take collective action when seeking compensation, and for consumer rights to be displayed prominently at the point of sale. These are not included in the draft Bill.

 

The Trading Standards Institute (TSI), which represents trading standards officers, also welcomed the clarification. However, it raised concerns about a new proposal that would require officers to give businesses prior warning of an inspection.