Ist letter sent 24thMar

[omollmeg]

Hi I have sent the 1st letter detailing costs of £536.00 plus £146.20 interest

and have received the following

"Thank-you for your recent correspondance,which we received on "8thMar2006. We are currently investigating your complaint and will provide you with a full response by 24Apr.

In meantime,should you have any queries please call me on 01244 672626 between the hours of 8am and 5pm Mon-Fri.

Yours Sincerely

David Anderson

Customer Satisfaction Manager.

 

Now I have received this before the 14days should I be patient and wait or send next letter now????

Thanks

[surreyscouse]

sit tight until the 14th day then send the follow up. Stick to your time scales and not theirs !

 

I have a few contact details for you at MBNA if they are of any use to you. Who did you address your first letter to ?

[omollmeg]

Just sir/Madam

address- MBNA Europe Bank Ltd

PO Box 1004

Chester Business Park

Wrexham Rd

Chester

CH4 9WW

Have addressed next letter which I haven't sent yet to

The Compliance Manager

4th Floor Imperial House

15-19 Kingsway

London

WC2B 6UN

as stated in their letter.

Is this ok?? and thx

[omollmeg]

By the way the 14 days are up

[omollmeg]

Ok

On day 14 surprise,surprise I received a letter from MBNA offering just over half so have decided to accept this one as I wasn't expecting anything.....

I am still holding out for Barclays, Citibank and Morgan Stanley though so heres hoping.

Good luck everybody.

 

This is the response letter I sent

 

Gavin Theobald

MBNA Europe Bank Ltd

Customer Assistance department

PO Box 30

Chester

CH4 9FD

 

 

 

 

Dear Gavin Theobald,

 

ACCOUNT NUMBER: ************

 

Thank you for your letter detailing your response to my complaint.

 

I accept the sum of £***.00 in full and final settlement of my complaint with MBNA Europe Bank Ltd.

 

 

 

 

 

Yours faithfully,

[surreyscouse]

no no no........... You will get it all back if you just hold out. Please somebody back me up here !!!!!!!

 

Well done anyway for getting half offered back

[omollmeg]

I keep thinking this but thought of COURT!! urghhhhh

Do I have to defend myself????

Thanks for support though.

[surreyscouse]

Matey !

 

It probably won't get to court. Why would they offer half as a goodwill gesture if they have done nothing wrong. Stick with it and you will probably find they offer a full refund.

 

I would suggest that you write to Michael Rhodes who is the ceo of MBNA. The compliance officer would not deal with this sort of thing. The compliance managers role relates more to regulation from the financial services authourity and the information commissioner.

 

Please, please , please, do not give in, that's what they expect.

 

Erm, defending yourself in court, well kind of, you would literally just have to read your summons to the judge for which the wording is on thie site somewhere. They won't turn up anyway so you probably won't even have to do this.

[omollmeg]

Okay okay!!!

LBA now ready to to post!!!!!!!

Hope this works............

[surreyscouse]

Well done, all of my pleading worked then !

 

Good, let us know how you get on.

[dinghy]

Okay okay!!!

LBA now ready to to post!!!!!!!

Hope this works............

 

Congrats on finding the courage...

 

You'll be fine.

[omollmeg]

Hi again,

I sent LBA on 27/4/06 and was expecting a reply by 11/5/06 but today (9/10/06) I received a letter saying

 

Thank-you for contacting us

 

We will ensure that you receive a full written respone within 28days from the date of receipt of your letter.((27/5/06) I have enclosed a copy of our internal complaint procedure leaflet for your information.

Should you wish to contact us in the meantime, please telephone Gareth Tunnicliffe, Customer Advocate, on 01244 672628 between 8am and 5pm, Monday to Friday.

Yours Sincerely

Rachel Claridge

 

So question is should I wait or stick to my time frame and post a claim on the 11th May.

Thanks.

Don't you just hate being fobbed off!!!!

[surreyscouse]

just stick to your deadline. you may want to drop them a line telling them they have one day left before proceedings are issued but keep the conversation short

[omollmeg]

Thx my friend.

Last time I spoke to them they fobbed me off and I ended up waiting beyond my 14days.

Think I will give them a week from 2day and then post cliam.

Thx for your input.

[omollmeg]

HI,

JUST TO KEEP YOU UPDATED

I HAVE JUST SENT OFF MY CLAIM THIS MORNING.

FINGERS CROSSED.

Is anyone else at this stage??

Have a good day

[surreyscouse]

Well done matey !

 

No there yet but will be in 14 days. You'll be fine, they'll refund it all before you can blink !

[omollmeg]

This is odd...I sent off my online claim on 19th and it was issued on the 22nd of May yet in the post I have just received a letter from them dated 30th May saying

 

Blah Blah

We do value your custom and so we would like to resolve this matter. I have therefore requested for a cheque of goodwill payment of £200 to be sent to above address on the basis that this is in full and final settlement of your complaint. I trust that you will find this an acceptable resolution. Steve Bailey.

 

Bloody cheek more like the £700 it should be.

Do you think they haven't yet seen my claim???

They do have until the 10th June so I suppose I will just have to sit tight.

SS -your thoughts??

[Janet-M]

You must accept any payments made to you but not the conditions .You should let them know that you are prepared to accept the money as part payment of your claim but not in full and final settlement as you will be pursuing them for the remainder.

[omollmeg]

Will wait until the chq arrives and see if they respond to my claim..

Thx i'll sit it out for a few more days and hope to get the answer I would like.

[omollmeg]

Thought this might be of interest...

After receiving letter of offer of £200 I yesterday received a phone call offering an out of court settlement of slightly more than I was asking for back.

As I didn't have all the info with me when I got the call I said I will stop proceedings when I have written confirmation and a chq for said amount.

So to all of you just keep going,I think the T.V programme did alot in the way of help as funnily enough I got the call the following day...what a coincidence...NOT!!

[omollmeg]

Hi I received a chq in full payment today and a letter asking me to stop all proceedings...Yipeeee

 

Does anybody know how I stop with further action pls as not now sure what to do??????

Thx

[Michael Browne]

Just phone the court and inform them that the case has been settled, but not until you have received payment

[surreyscouse]

well done matey ! So my pleading earlier on in the thread paid off then !

 

As Michale says, just contact the court and they will tell you what you need to do to halt proceedings.

[omollmeg]

Couldn't have done it without all your help guys.....

Big thanks..

Just Barclays to go now.

When all settled will donate to site.

Thanks ;-)

[omollmeg]

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