Don't Buy the OSC from Brighthouse it's worthless!

[JohnPaul R]

My wife and I bought a Victoria Snuggle suite from these people. Problems from day one. Iv'e had it nearly 3yrs now and have been waiting 10 months for a replacement chair. They sent me one on Tuesday and this one has been bodged up. It's got a cut in the back and hole in the arm. The actual cusion doesn't even fit on the base properly.Nearly £450 in OSC for this CRAP service.

[citizenB]

We have been encouraging people to reclaim any premiums they have made into this Insurance.

 

I will try and find someone who might be able to advise what you can do.

[bessy4]

Hi Johnpaul

 

Cancel their useless covers NOW, you DO NOT need it.

 

The only person to gain from these covers are Brighthouse.

 

Send a letter giving them seven days notice, there is a very good template letter on the site for you to use. Then reclaim what you have paid in OSC.

 

Your chair or any other goods you have with them are covered by "The Sales of Goods Act 1973"

 

Stand your ground and do not let them intimidate you.

 

Good Luck.

[dx100uk]

there you go

 

cant advise better

 

get the whole lots back

 

and if you can prove you've had issues from day one

by letters to them

 

i would hit them with a soga claim too!

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

infact i cant see why you should not have it totally replaced or even your money back

 

dont forget the other insurance too. [DLC]

 

there are NO COMPULSORY insurances that you must have with a an HP agreement

 

esp if you've got house ins too.

 

dx

[arianna22]

hi just so you know

 

you're not covered by the sale of goods act for hire purchase

 

its the supply of goods act its slighty different

and most items you're covered for up to 6 years or longer if your still paying for your items.

 

trading standards told me this

 

got to get it right or these companys know you don.t know what your talking about.

[dx100uk]

sri

where did that pearl of useless info come from trading standards...!!

 

thats not true

 

you ARE covered by SOGA

 

as for because you are still paying, you can be covered passed 6yrs ...urm...no...

 

soga actualy states no time limits at all.

 

relating only 'upto 6yrs'

 

 

 

dx

[arianna22]

when i contacted them about bh they told me i.m not covered under sales if goods act its called supply of goods act as its hire purchase so i looked up the difference and it is right supply of goods does state about hire purchase items and i.ve not read anything under sales of goods act about hire purchase and your rights. its on the goverment sites and also financial ambudsman and citizen advice will also tell you same thing. if you think about it your renting the goods until paid you.ve not gone into a shop and purchased it straight away.any hired purchased item is covered by supply of goods act its only slight different .

[dx100uk]

yes ofcourse, i'm sometimes blinkered by being in scotland

 

it'll still work though as you say.

 

thanks

[bessy4]

Ooooops sorry

 

YES...... it is SUPPLY OF GOODS (IMPLIED TERMS) ACT 1973.

 

NOT..... SALES OF GOODS ACT 1979.

 

sorry

[JohnPaul R]

Hi Bessy4 How do i go about reclaiming the OSC?

[dx100uk]

Hi Bessy4 How do i go about reclaiming the OSC?

 

look at the stickies on this forum homepage

 

dx