@curryspcworlduk whatever happens not replacing my i pad

[weetchie]

my daughter bought an ipad on 18/09/2011 and took out the extra whatever happens cover. around 4 weeks ago my daughter and her friend were messing around and her friend jumped off her bed ontp my daughters handbag which had the ipad in it as she uses it for college. ipad was badly damaged. took to currys and they took a statement of what had happened. we then got a letter back saying that they were not going to replace or repair ipad and that we could appeal the decision. they wanted a letter stating exactly what happened again with a list of everything that was in her handbag. we sent off another letter appealing the decision and yesterday we received a letter saying that they are still refusing to repair or replace. please help. my daughter relies on this for her college course :-x:-x:-x

[Conniff]

Have they given a reason for denial ?

[weetchie]

yes, they said the the damage sustained to the product is too excessive and therefore is not consistent with the mihap we described. in particular the unit has been bent over something very solid and straight. the force required to do this much damage is massive. the screen is shattered, the casing is bent as is the battery. we told them everything that was in the bag i.e. charger, phone charger, perfume bottle, etc. i consider a child weighing 9 stone jumping off a bed considerable force !! to cause this accidental damage. thanks

[Conniff]

I think I would write back saying 'ok, so it's not Whatever Happens, in that case it's missold and I want my premiums returned'.

[labrat]

they will be going off the shape of the ipad etc

 

they will have made a report on it, you can request a copy of it under the data protection act

 

one thing i MUST stress is under no curcumstances plug it in

 

the batterys in those are not that stable if damaged, if you say its bent it may swell, burst, or even catch fire if plugged in, ive seen one go and while the smoke is impressive it is also toxic

[Durkin]

it's missold and I want my premiums returned'.

 

They should replace the IPAD too. No quibble.

 

I'm doing my best to get these people off the high street and into jail. 16 years so far. They're still getting away with it, "protected" by the government.

 

She should never have set foot in any store belonging to Dixons Group. Customer service doesn't exist. Indeed as you've discovered, they'll torture customers if they complain.

 

Next year, I expect their chums at PC World will have at least one of their staff facing criminal charges for fraud.

 

Yes, very much mis-sold.

 

Get the media involved, tell your MP and sue for a replacement in the small claims court. I wouldn't bother jumping through any more of their hoops.

 

You have my sympathy. Your local judge should sort these criminals out for you.

 

Cheers,

 

Richard.

[weetchie]

Thanks for all your comments. I have just spoken to Currys/ pc world yet again and explained everything yet again. So I've just done another letter asking for a full report on how they have come to their conclusions about the damage reference the data protection act. Also have stated that I will refer this to county court. Not letting them away with this. I've noticed on other forums that Currys / pc world not getting good reports on their whatever happens policy so will see what happens now. Thanks again all

[weetchie]

just to let everyone know that, we did proceed to take currys/ pc world to court and they had until tomorrow midnight to make a decision on what they were going to do. well surprise, surprise a letter came from they're legal department this morning to say that they have reviewed my daughters claim and will know give her vouchers for the price she paid for the i pad and will also refund my £35 court fees :smile:, thank you so much for all the information from everyone on here. it really did help us. also never give up fighting for whats rightfully yours. this company should never get away with ripping people off. thanks again xx

[renegadeimp]

I would have refused that offer and asked for a cheque or money directly to my bank account. You really dont want to shop there again after this debacle do you?

[weetchie]

i dont really but was worried it was they're last day to do something, and my 17 year old daughter just wanted it to end, it was her ipad. i won't shop there again though

[renegadeimp]

Why are YOU worried? If they fail to meet your stated expectations, then take them to the cleaners. But anyway, if the resolution was one you wanted, then it all worked out in the end

[renegadeimp]

i won't shop there again though

 

Umm yea you will. They gave you vouchers. Not cash

[weetchie]

as i said it was my daughters ipad not mine. i will not shop there again but obviously she has to spend the vouchers there

[renegadeimp]

I understand As i said, if it was me, i would have demanded a full refund via cheque or bank transfer, but if your daughter is happy, then thats all there is to it.

[battlecry]

hi

I work for the company as a sale colleague

I honestly really hate seeing such bad experiences that people are having with Whatever happens. I've seen the result of so many happy people thanking that they took the service. Sadly on the other end, I've so many unhappy people that haven't taken it. They come in with broken appliances, to find out the manufacturers warranty doesn't offer what they are asking for I.E. A brand new TV exchanged in store after 8 months without the manufacture looking at it or in some cases expecting a new TV after 12 months (by getting the manufacturer warranty and what you get through the sales of goods act massively confused)

Im quite surprised that in this case they would not fix it or replace it without argument....My only thought to the reason why, is whatever happens were looking at it as malicious damage which under the terms and conditions is not covered.

However I'm not surprised you won, as part of the supply of goods act it would be down to the company to prove it was malicious damage and not for you to prove it wasn't...So in court they had no way of proving and only had speculation.

Although I work for a company which you and others now hate, I would like to point out we are people that work for the company and we are not "THE COMPANY" What I mean by that, is just because i work for the company I don't get special treatment like a lot may think. If was in your situation I would more than likely would have had to go the same route to try prove it was accidental. Annoyingly I didn't make the service but I do sell it, and I will fight for my customers if feel there is an injustice.

Also please be aware we are not trading standards therefore we will can only act on what we know of our terms and conditions and we are not out to get u, as like you, we are customers to, and not just a shirt with a name tag. So unfortunately like most humans we can be wrong which is why in cases such as this you can take it a step further and talk to people that know more. But like I said we can only act on what we think is right not necessarily on what is correct

 

What I will say though is I am happy it was resolved for you and your daughter

[citizenB]

Will be starting new threads for AliLiz and Neilt

 

BRB with links.

[citizenB]

http://www.consumeractiongroup.co.uk/forum/showthread.php?400218-Re-whatever-happens-and-my-Lap-top

 

Aliliz ^^^^^^

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?400220-Re-whatever-happens-not-replacing-my-i-pad

 

Nielt ^^^^^

[citizenB]

weetchie, I have sent you a private message, I wonder if you could respond as soon as possible