as i said it was my daughters ipad not mine. i will not shop there again but obviously she has to spend the vouchers there

i dont really but was worried it was they're last day to do something, and my 17 year old daughter just wanted it to end, it was her ipad. i won't shop there again though

just to let everyone know that, we did proceed to take currys/ pc world to court and they had until tomorrow midnight to make a decision on what they were going to do. well surprise, surprise a letter came from they're legal department this morning to say that they have reviewed my daughters claim and will know give her vouchers for the price she paid for the i pad and will also refund my £35 court fees :smile:, thank you so much for all the information from everyone on here. it really did help us. also never give up fighting for whats rightfully yours. this company should never get away with ripping people off. thanks again xx

Received another letter declining our claim under whatever happens policy. They are saying the damage is excessive and could not have been caused in the way my daughter said. We are not sure if there is an ombudsman we can go to too get help or what the next step is

Thanks for all your comments. I have just spoken to Currys/ pc world yet again and explained everything yet again. So I've just done another letter asking for a full report on how they have come to their conclusions about the damage reference the data protection act. Also have stated that I will refer this to county court. Not letting them away with this. I've noticed on other forums that Currys / pc world not getting good reports on their whatever happens policy so will see what happens now. Thanks again all

yes, they said the the damage sustained to the product is too excessive and therefore is not consistent with the mihap we described. in particular the unit has been bent over something very solid and straight. the force required to do this much damage is massive. the screen is shattered, the casing is bent as is the battery. we told them everything that was in the bag i.e. charger, phone charger, perfume bottle, etc. i consider a child weighing 9 stone jumping off a bed considerable force !! to cause this accidental damage. thanks

my daughter bought an ipad on 18/09/2011 and took out the extra whatever happens cover. around 4 weeks ago my daughter and her friend were messing around and her friend jumped off her bed ontp my daughters handbag which had the ipad in it as she uses it for college. ipad was badly damaged. took to currys and they took a statement of what had happened. we then got a letter back saying that they were not going to replace or repair ipad and that we could appeal the decision. they wanted a letter stating exactly what happened again with a list of everything that was in her handbag. we sent off another letter appealing the decision and yesterday we received a letter saying that they are still refusing to repair or replace. please help. my daughter relies on this for her college course :-x:-x:-x