Having trouble with QQ

[turkwyfe4lyfe]

OK well I hope i get a bit more than that...Other users have told me to clear my attic lol so pretty mixed views. We will see what happens anyway

[maroondevo52]

Oh God...THAT much? what will it contain, absolutely EVERYTHING including emails etc?

 

To be honest I don't know, they all seem to respond differently, they should send what they have on you but may not.

When I SAR'd Northern Rock we got back piles of stuff going back over twenty years

[renegadeimp]

Whats the chance of them having pretty much no info, and theyre creating it as we speak...

[maroondevo52]

Whats the chance of them having pretty much no info, and theyre creating it as we speak...

 

More than likely

[turkwyfe4lyfe]

Latest ::

 

QQ have only gone and credited the £10 fee for the SAR to my account as payment towards my account. I've a feeling I wont be receiving a full SAR lol

[renegadeimp]

Dear oh dear. Theyre at it again.

[turkwyfe4lyfe]

At what? I have just emailed the guy who is supposedly for my SAR to ask whats going on and have made clear that I am expecting a fully complient SAR as it is what I have paid for and requested.

[renegadeimp]

If they credited the money to y our account, they are NOT allowed to do that. THe money is to be used for the purposes of a SAR only. If they decide to give you a fully compliant SAR for free, then the money MUST be refunded.

[turkwyfe4lyfe]

OK here is the email I have drafted....

 

Dear __________,

 

It has come to my attention that the Statutory Fee of £10.00 that I enclosed with my Subject Access Request has been credited towards my outstanding balance and I must make you aware, that as I have paid the Statutory Fee and made the request, the £10 should only be used for this purpose and nothing else. If it is not used for the purpose of a Subject Access Request, then it must be refunded.

 

Also, I will be expecting nothing less than a FULLY compliant Subject Access Request and I will be in touch with you and any other authorities that may need to become involved should it not be adhered to.

 

 

 

Any extra input before i send...

[renegadeimp]

Dear __________,

 

It has come to my attention that the Statutory Fee of £10.00 that I enclosed with my Subject access request has been credited towards my outstanding balance. I must make you aware that as I have paid the Statutory Fee and made the request, the £10 should only be used for The purposes of the Statutory request and is not 'a payment in respect of the debt' . If it is not used for the purpose of a Subject access request, then it must be refunded.

 

Also, i will remind you that you MUST supply me with a FULLY compliant Subject Access Request within the statutory timeframe. I will be in touch with you and will make formal complaints to the regulators and consider legal action for disclosure should it not be adhered to.

 

i changed it up a little so they are left in no doubt.

[turkwyfe4lyfe]

OK Sent.... I would never have known, I just happened to had the collections team on livechat to ask if anything had been credited to my account as a £2.00 test payment went missing somewhere but they've now found it 6 days later and credited it to me.

[turkwyfe4lyfe]

Will keep you informed with a response.

[turkwyfe4lyfe]

Now Ive threatened it, do u think they will try call my bluff lol

[renegadeimp]

They will probably try, but theyre easily countered.

[turkwyfe4lyfe]

What di you mean by easily countered?

[renegadeimp]

Pretty much everything they say can be turned back on them. They still think they are above regulation and seem to follow U.S law, not U.K law.

[turkwyfe4lyfe]

Pretty much everything they say can be turned back on them. They still think they are above regulation and seem to follow U.S law, not U.K law.

 

 

 

 

Yeah im aware of this!! Well I can only wait and see what they say as made need advice in responding when they reply xx

[turkwyfe4lyfe]

Latest Update:Received response at 6pm. How should I proceed as Im concerned if I ask for refund they will not comply fully with my request..Dear xxxxxxxxxx,Thank you for your email.I can confirm that we are still fulfilling your SubjectAccess Request within the specified time frame. In view of yourcurrent financial position, we decided to allocate the 10.00 towardsyour outstanding balance. However, if you still wish to have the 10.00refunded we can accommodate your request. Please confirm if you wishto have the 10.00 refunded.I trust this clarifies the situation. If you have any furtherquestions/concerns, please contact me.Regards.

[renegadeimp]

If they dont comply fully with your legal request, then you can take further action on them. Don't be concerned about that. I like how they try and say they are doing you a vaour, even though they are in breach of guidance and regulation.

[turkwyfe4lyfe]

If they dont comply fully with your legal request, then you can take further action on them. Don't be concerned about that. I like how they try and say they are doing you a vaour, even though they are in breach of guidance and regulation.

 

 

 

So do i take the refund or leave it?

[renegadeimp]

Thats up to you.

[turkwyfe4lyfe]

What would you do

[turkwyfe4lyfe]

Plus how do i know if theres anything missing or not? I have never applied for an SAR before so wont know if anything is missing!!

[renegadeimp]

You have to look over all the info and check it thoroughly. Most things that would be missing are obvious when you lay things out and create a timeline of events.

[turkwyfe4lyfe]

Wow thanks i wasnt sure how i was gonna organise it!! I think out of principle i should request the refund but it comes off debt so cant do no harm