pounds to pocket

[hunterandthehunted]

hi,

i had a loan with this company and managed to pay it up but they refuse to close my account.

i have a gambling problem and know at some stage i will take out another loan with them which

is why i asked them to close it and to never re-open it again

 

can they do this?

[renegadeimp]

They can keep it open, but if you request them to delete all your information under the DPA, they must comply. You could also make a complaint through the OFT as they would be in violation of their credit licence.

[hunterandthehunted]

hi,

funny that as they said they can keep all my details for 5 years under DPA

[Consumer dude]

hi,

i had a loan with this company and managed to pay it up but they refuse to close my account.

i have a gambling problem and know at some stage i will take out another loan with them which

is why i asked them to close it and to never re-open it again

 

can they do this?

 

I would confirm it all in writing but you need to be serious about beating your gambling addiction. Good luck..

[hunterandthehunted]

they told me that they closed my account but all they done is deleted a letter from my username and then

informed me about it

[hunterandthehunted]

they also told me this... Record retention obligations under the UK Money Laundering regulations dictate that we store your data for five years from date of processing

[renegadeimp]

Ask them to quote the specif regulations that say they MUST keep your info despite you legally requesting them to remove them after your account has been closed.