AMEX - monthly charge on my credit card

[mab177]

Hi to all,

1st time user on this site, so hopefully someone can give me some advice!

 

As title says, i have had this charge taken from my blue amex credit card for a long time, well since i took on the credit card and not really understanding what its for,

Its called AMERICAN EXPRESS INSURANCE SERVICES, it appears on my monthly statements from july 2007 costing £16.00 a month.

Then in may 2010 the cost went to £16.80 a month up until present.

 

I know some of you would say why have you left it this long to find and so on but i wasn't really 1 for studying my statements often , i just open them up and went straight into binder. hence im only now starting to proceed with ppi on other cards lol.

 

anyway basically i'd like to know if this is amex's version of payment protection insurance, or if anyone has any info or dealt with this on their credit cards and maybe what actions to take like CCA Them and SAR Them also.

 

Any help greatly appreciated. MB.

[smouk]

That's a lot for PPI. You really need to ask Amex first as they do have schemes for house and car insurance too which can be charged to the card.

[mab177]

That's a lot for PPI. You really need to ask Amex first as they do have schemes for house and car insurance too which can be charged to the card.

 

Would these also be a case of being mis sold . I clearly don't remember accepting nor applying for anything like this.

 

Thanks

[Old Cogger]

+ 80p was no doubt V.A.T. increase from 17.5% to 20% at the time?

[smouk]

Would these also be a case of being mis sold . I clearly don't remember accepting nor applying for anything like this.

 

Thanks

That's hard to say until you talk to Amex. How did you apply for the card? If it was online then a missed tick box might have inadvertently opted you in to a scheme.

 

But only Amex can actually tell you what they're charging you for.

[smouk]

+ 80p was no doubt V.A.T. increase from 17.5% to 20% at the time?

It's too much just for that (£16.34).

[Old Cogger]

It's too much just for that (£16.34).

 

sorry only part of increase? still find out

[mab177]

cant quite remember how i applied, will it be a good idea to send a S A R to them and see if that brings out any info or just call them and find out?

TA. MAB

[smouk]

I'd just call them as you have no dispute with them....yet.

[mab177]

hi.

just and update about this charge on my amex card.

 

phoned amex this morn , they say its a life insurance policy and thru a company called Cigna. I am now waiting on a return call from Cigna to explain everything about this as amex told they cant tell me muh more about it.

Edited January 24, 2013 by mab177

[mab177]

Update.

 

Received the call back from a chap at Cigna Insurance services, the Information he gave me was it was a marketing call and it was a verbal agreement made over the telephone and then the policy Doc's were sent out to in the post.

 

I asked if there were a recording of the telephone call , his answer was No there wont be one. I asked if there was a any sort of agreement Documents i have Signed to accept the policy , answer No as it was a verbal agreement.

 

He then went on to mention that the policy payments are usually collected by DD but i chose to pay it through the amex card.(Coincidence Amex and Cigna work together)

 

finally he said , that i need to write to them to enquire further on this info i asked during the phone call.

 

 

what do you expert people suggest on this , is it worth pursuing , could there possibly be a claim,

any suggestions to letter i should send, and so on.

 

I Would appreciate any help and comments , Thanks, MAB.

[mab177]

anybody any advice please !!

[smouk]

I'm not sure what you're looking to achieve. Are you saying you have absolutely no recollection of this and would not have signed up to such an agreement?

 

You could SAR the insurance co. if you think they're not being straight with you but there seems to be no evidence so far. If it's not a PPI contract then you've got to build a thorough case as there is little momentum on non-PPI matters.

 

Amex and Cigna working together is pretty much irrelevant unless you can identify something underhand that has been going on, otherwise its just direct marketing at work. They all do it unless you tick the box to opt out.

 

If you don't want the policy then it may be possible to surrender or sell it.

[mab177]

hi, what i'am possibly trying to achieve is whether this could be a mis selling of this product, yes i do believe i have no knowledge of signing or verbally agreeing to this product. , though as CIGNA stated in my phone call to them recently that this was done verbally over the phone. On another point , when i first took the amex credit card the account was dormant for a good few months as i never used it so was at £0 balance and then out of the blue the charge for this mentioned insurance service was being deducted monthly.

 

chap from Cigna quoted they have no records of the phone call agreement , no signed agreement.!!

 

sorry if im not making sense, aint very good dealing with this sort of stuff.

[smouk]

Well, first things first, you need to give Cigna the opportunity to provide all the info so write to them and SAR them if the info seems dodgy. You need a copy of any pertinent policy documents too.

 

I doubt Amex will consider any chargebacks or other disputes if it's been running this long.

 

After 5 and a half years paying for what could turn out to be a quite legitimate policy I doubt you'll have grounds for any kind of "mis-selling" but there might be other ways. But you need the info first.