Swinton Office Rip Off

[Yukiko]

I'll try and keep to the point on this post...

 

My Mother has used Swinton since she started driving 10 years ago or more now, made one claim (Which was paid in full by the third party) and lived at the same address.

 

She recently found that she was actually paying more for her insurance than me (22years old, Vauxhall Chavalier, Living in Essex...) and asked Swinton what the problem was. They informed her that she had various other policies that she'd never asked for and Mum asked for the rep to knock them all on the head at no cost, which was agreed.

 

Now, they're sending DCA's after her for a £40 missed payment, inflated to about £200, which she doesn't have. This isn't the first time I've heard of Swinton giving tin-pot DCA's Carte Blanche to do as they please and add on completely absurd fees, but why?

 

She's now insured with a small, independant broker who she pays in cash on a monthly basis and has been nothing but helpful, so why can the new broker be honest, and not be adding on life cover, accident cover and all this tripe? She's saved 50% by going to a proper broker and I've even been in there and paid on the odd occasion and have nothing but good things to say. The Swinton Reps in Mum's town are all 16 years old and just want to sell another policy, even when you're going in there to make a genuine query on an existing one!

 

Can the DCA be ignored and told to go away? Swinton have no losses to show as the policy was up anyway, the final payment had been made and Mum just wanted shot of them. They're charging this over-inflated cancellation fee when in fact, the policy was due to cancel only a fortnight after!

[unclebulgaria67]

No your Mum needs to resolve by making a complaint in writing to the manager of the Swinton branch, with a copy sent to the Managing Director of Swinton at their head office.

 

Swinton are not known for their customer service and as you say are only interested in sales. I have known a couple of people, one ex double glazing salesman and one estate agent, who had gone on to manage a Swinton branch. They got the jobs, based on their sales management experience and not Insurance.