Good points well made, NB I will always refer people in need to this amazing site. the fact that those who restlessly help here are volunteers is even more admiring. I have just made a small donations. Thank you for your prompt. Really appreciate all the help. Keep doing what you do best. X

Thank you! I appreciate all your advice here. You guys form are a powerful alliance

Ahh.. that guy! Not sure what exactly helped swaying them but in the last e-Mail to my mate Ryan , I appealed to his sense of justice in reference to the company’s pledge to their customers. But who knows.. See E-mail below Dear Ryan Please see attached the latest e-mail received from Lidl Customer Service who has refused for the 6th time to act on a genuine loyal customer’s plea to cancel a PCN received as a result of doing a weekly shop where £105 was spent. I can understand if the driver had parked in Lidl carpark and shopped elsewhere but to be a customer spending over £100 in store and then to receive a fine of £90 for not getting out of the carpark fast enough is incredibly unfair and upsetting. Does this treatment to a genuine customer align with Lidl’s mission: To deliver outstanding customer satisfaction Please take the time and respond compassionately by rectifying this injustice and instruct Parking Eye to cancel the PCN Ref :..

Thanks. I didn’t really expect it- good job I persevered with acquiring the right e-mail address

Well well well.. an unexpected surprise following the e-mail to Lidl’s CEO. A happy ending to the little fight I embarked on a few weeks ago. Thank you all for your great advice along the way. Re: Lidl Store: 34 North Street Worthing Thank you for taking the time to contact our GEO. I have been asked to respond on his behalf as a member of our Customer Service Management Team. I would like to apologise for the upset caused due to receiving a parking charge while shopping at your store. I would like to assure you these restrictions are not in place to penalise genuine customers like yourself. I have been in touch with our Regional Office regarding your parking charge and I am please to advise you that this has now been cancelled . I hope th is assures you of our best intentions at Lidl and that you will remain a valued Lidl customer. We look forward to welcoming you in our store again in the near future. Yours sincerely, For and on behalf of lidl Great Britain limited Beth Gallagher Customer Service IMG_3469.pdf

In the meantime, PE have wasted no time and sent their first reminder letter

Here’s the reply to my last e-mail to Lidl where I pointed out all those things suggested by lfi. Re: Parking Charge Notice Thank you for getting in touch again. I appreciate this is an upsetting matter and I am sorry that you were unhappy with our previous response. As advised all correspondence to our CEO is dealt with by us at Customer Services. I must again reiterate we are unable to cancel parking charges at Lidl. This is now our final response on this matter and we will not be responding further. Thank you again for contacting us. Yours sincerely, For and on behalf of Lidl Great Britain Limited Kim Richmond Customer Service

That sounds like a good plan. Would you guys help me tweak this once I prepare something to that effect ? Thanks all

Thanks, lfi. Great points. Totally agree that knowing the outcome-good or bad is invaluable to the remarkable job you and the other selfless people do on this forum. It’s frustrating for passive readers so it must be even more so for you who dedicate your time and knowledge. As for my 3 options you listed: 1 paying them feels so wrong 2 what else could I say when appealing to Lidl? 3 worst case scenario: they take me to court and I lose- will they be adding costs, interest and other made up charges or did I read right that P-eye don’t usually do that ?

So is there any point in continuing to try to make Lidl change their mind at all ? What other reasonings could I invoke ? should I just wait a reply from the one addressed to the CEO? also, a lot of threads here are missing an outcome. How many of those ( and who agreed to do nothing) get dragged into court? The majority ? Some ? Or all of them ?

Oh, no- believe me I have, if anything I have exhausted myself by reading not only what is available here but on other platforms such as Moneysavingexpert etc since the 1st day that stupid PCN landed on our doorstep. I would never enter into a back and fro with them - I was only wondering about the one off appeal that’s all

So having the shopping receipt corresponding to the exact time on the PCN would not be a good ground for appeal? I know they are not reasonable and are only interested to make money but that is what was used by Others who have been successful in their direct approach to PEye Is it not worth a shot if I can be certain not to divulge the identity of the driver ? I’m just playing devil’s advocate here

You’re right. I am now pretty convinced that Lidl’s management has adopted a blank no- can do response and they will not be forthcoming with an alternative. I have no problem persevering with this line of enquiry as long as I have some hope of success. Sadly, after reading countless of recent accounts involving Lidl and PEye it doesn’t look very promising. More and more I read about people appealing to Parkingeye directly with enough evidence and pertinent reasons which ended in PCN cancellations. I know you are not advocating this but if these appeals are carefully worded without revealing the identity of the driver- what is there to lose ? I have no intention of paying them a penny. I forgot to mention that managed to make an E-mail stick to Lidl’s CEO yesterday/ no reply received just yet. Going back to your suggestion, FTMDave, if I do manage to find info around the original planning permission to the contrary of the current practice, who would I present that to ? Lidl? Or did you mean as future defence? Oh, and the free parking time is 90 minutes. We spent 20 min on top of that - thanks

Latest e-mail from Lidl Customer Diservice - which they have declared to be the last too since the case is apparently now closed Parking Charge Notice Thank you for your most recent contact. As per our previous email we are unable to cancel a parking charge on your behalf. As we do not have access to any Parking Eye records this must be taken up with them directly. In regards to contacting our CEO, all contact must be made to the below address. Unfortunately at Customer Services we do not have a phone number or email to provide. CEO RYAN McDONNELL Lidl House 14 Kingston Road Surbiton KT5 9NU Please note any correspondence sent to the CEO is dealt with by our customer service management team. We are now unable to advise further on this issue and consider this case closed at Customer Services. Thank you for contacting us. Yours sincerely, For and on behalf of Lidl Great Britain Limited Kim Richmond Customer ServiceFor more information on how we process your personal data visit www.lidl.co.uk/privacynotice. For more information visit our website www.lidl.co.uk

They’ve been disallowed to intervene into the process AND to divulge telephone numbers & e-mails of CEO and other senior management bods -hence the reason why those e-mails I sent first came back undeliverable. They obviously have a specific way to recognise those sent out by daring paupers .