Government legislation and mobile fraud

[Jane Martin]

Hi All

I would like to take vodafone to task for continuously harrassing me for over 13 months for call charges made from China when my sim card was lost/stolen. The total charged to me was over 2k. The ineptness and frustrations of dealing with the people at vodafone have been incredible. What I want to do is bring pressure on the government by ordering the mobile phone industry to protect their customers similar to the security my Lloyds bank have in place. When an unusual amount tries to be debited from my card it is declined and I have to ok the release of funds with Lloyds, how simple and effective. Ok the time involved going through Lloyds security is abit of a pain but if it protects my money thats great.

 

If the mobile phone industry are forced to be financially liable for events happening outside their precious terms and conditions and block sudden increases in usage, this will help victims like myself and doubltless other victims who have been bullied into submission. The mobile phone industry would soon get their own security methods sorted if they were hit in their profit sheets. My credit rating was attacked which I only found out when I was refused credit in another national store. Embarassing or what!!

 

I would appreciate any thoughts and experiences, we the people cannot allow this to continue and bring dispair and misery to people who are at no fault but purely victims of a crime.

Edited October 24, 2012 by honeybee13
Pejorative word removed. Please try to be polite.

[Lee Vodafone Company Rep]

Hi Jane,

 

It's a shame to hear about your dissatisfaction but thanks for making me aware of your concerns.

 

If you'd like me to take a closer look at things could you email me with your details via the Contact us form here quoting the code WRT135 - CAG Forum in the subject line?

 

Once sent you'll receive an automated reply with a reference number. To ensure that it reaches me could you update the thread with this and I'll get back to you as soon as I can?

 

Kind regards,

 

Lee

 

Web Relations Team

 

Vodafone UK