Provident 'fliddling the books'

[Cazzle18]

Hi

 

- both myself and my mum have got loans with Provident (as we have previous bad credit history) .

 

My mum is 73 this year and is paying £100 a week back on various loans

- she has had loans to pay back loans.

 

In the last three weeks

- she has paid her payments as normal

- BUT,

when she checked her books..

...the collector had put down that she had paid 'double' the amount.

 

When she drew his attention to this

- he said 'I've had to put down that you're paying more as Provident would be in trouble with the FSA

- you're not allowed loans at more than £50 per week pay back because you're over 70 !!!' ..

 

....so why have Provident allowed my mum to take out loan after loan ...???

 

Any advice on what to do....??

 

they are obviously 'fiddling the books' to keep the FSA happy !!!

 

It's disgraceful !

[sillygirl1]

Report the collector to Provident as a formal complaint.

[Cazzle18]

I just have done. This collector visits clients as early as 7 in a morning !! He is also known to take pensioners to the post office in his car to make sure he gets his payments x

[Cazzle18]

My provident agent is a lovely man ....he doesn't mind if i 'have a week's break from payment' - this guy my mum has gets really angry if she asks to miss a week !x

[cazzle]

I've been looking at some of my old Credit agreements between Provident personal finance and myself as our income has gone down

and we cannot afford to make their extortionate repayments.

 

We have had the area manger knocking at the door 3 times this week to 'bully' us into paying ..

 

...then she said 'our agent wouldn't get paid as we weren't paying' (trying to pluck on the heart strings)..

 

..looking at the agreements

 

- the APR box has been left blank ???

 

Also in the repayment book the APR is left blank..

 

...aren't provident supposed to fill this in???x

[cazzle]

The same area manager has been to my mum's (along with a big fella who my mum said looked like a bouncer/bailiff)......and she was demanding to know why we had reported one of her agents for over selling .....(and he's also been gossiping about who takes loans out with him in the village where she lives !!! ) x

[cazzle]

..apparently the agent looks like getting the sack !! He shouldn't 'oversell' loans to elderly people !

[MARTIN3030]

Provident must share the blame as it is they who are engaging them.

There are serious questions here about training (or lack of it) and their recruitment process.

The buck has to ultimately stop with Provident since these collectors are appointed agents of Provident.