£2000+ Sofa from CSL leather "strecthed"

[kierons316]

Hey guys, ordered a sofa from CSL in May this year (3 seater, 2 seater and footstool), had to wait 12 weeks as we wanted a different colour from the show room model. Arrived early August, but after a few weeks we noticed the leather on one of the 3 seater seats was 'stretched'. I rang CSL who sent a technician out a few days ago who checked the padding which was fine, and was told that all leather is different and that this particular area had stretched and that there was nothing that could be done to rectify it.

 

Safe to say, it doesn't look very nice. After only having the sofa for a few months for it to do this I and my partner are not very happy, especially when the sofa cost over £2000! What will it be like in a year or two?

 

Are we in our rights to ask for an exchange? I've tried looking around but not found much information that's useful.

 

Any help would be greatly appreciated.

 

Thanks

 

Kieron

[keytiger]

Hiya mate,

 

What was the outcome of this if you dont mind me asking?

[garymor123]

The original poster probably got fed up waiting for advice and went to a different forum for help.

If you can't get consumer advice from The Consumer Action Group, things are pretty poor.

 

Anyone else in this situation, always make sure you do everything in writing and get the full name and position of anyone you communicate with.

 

I had a very similar situation to this. I paid a professional upholsterer £50 to come out and look at the suite, then another £40 to write a report. When CSL received the report, they contacted me with an offer off replacement or settlement. They also refunded my report costs.