@curryspcworlduk Beko broken

[Lynnzer]

I bought a Beko WM6355W washing machine from Currys on 14th November 2009, less than 3 years ago.

 

It's been used sparingly since then.

 

We are pensioners who live alone and don't have a mass of washing to do on a daily basis.

In fact quite often we don't even have a full load for a couple of days.

 

today I put a wash into it and set it going. That is, I pressed the button to set it going, but nothing happened.

 

I switched off and tried again and still nothing.

 

On another restart I pressed down both the cancel/start button and the on switch at the same time and a message of E08 came on the display.

 

I presume this to be an error message.

 

So, a knackered washer under 3 years old folks....

 

Is this likely to be considered to be an unduly early demise under the sale of goods act?

 

The last washer I had, an Indesit, lasted me almost 9 years.

 

If the SOGA could be invoked how do I go about a complaint?

 

I'll call Currys but I doubt if I'll get far.

I mean, it's out of warranty isn't it, and doesn't have an extended warranty.

 

For the sake of it,

I will mention that I have bought all sorts of things from the group including a 3D TV for my son, a tumble dryer, an Ipad thingy etc.

I doubt if this will swing any favours but it should point me in a new direction if not.

_______________________________________________________________________________________

The Sale of Goods Act requires a durability factor which is generally determined by a recognised body.

So, I've done a bit searching and found that the Product Life Institute of Geneva gives a household washing machine an expected life of 10 years.

3 years is a long way short of this.

As a concession to the use so far obtained from the Beko I would be prepared to accept a discount of 70% against a new one.

Edited September 8, 2012 by Lynnzer
Found some stuff

[BankFodder]

Depending upon the seriousness of the problem - meaning cost to repair, you might be able to invoke SOGA.

If it is a very expensive repair so that effectively the machine is a write-off then you should be able to claim a contribution to the cost.

You will need to get a quote for repairs.

 

If the quote comes at, say than £100 - then a court might say that this is not an unreasonable cost of maintaining a machie which is now 3 yrs old. There are only guesses - and I suppose that will be the problem, that you will have to make a stab at what is a reaosnable cost of repair of a machine this old.

 

Start off by getting the diagnosis and the cost of a repair.

[dx100uk]

yes under SOGA

 

http://www.oft.gov.uk/business-advice/treating-customers-fairly/sogahome/forcustomers

 

washing machnes should last +3-5yrs

 

we have currys on board here

 

i'll give them a shout

 

they are usually very good

 

 

for you info WARRANTY has nothing to do with it

 

that in ADDITION to your stat rights under soga.

 

dx

[dx100uk]

as a side note

E08 relates to the pump

 

you have cleaned the filter out of recent?

dx

[Lynnzer]

as a side note

E08 relates to the pump

 

you have cleaned the filter out of recent?

dx

Cleaned it out on Tuesday

[dx100uk]

http://www.beko.co.uk/Products/Manuals?pagetitle=Manuals

[dx100uk]

ok good.

 

here what you need to do

 

you will not be able to PM

this gent

please follow the info below:

 

From:Paul - CurrysPCWorld

Hi Guys,

you can contact me at http://getsatisfaction.com/curryspcworld/

I will be able to chat to you further from there.

Kind Regards,

PaulThe KNOWHOW Team

 

or

Thanks for taking the time to post your issue on the forum.

I am sorry to read of the trouble that you have experienced

If you would like to email me at letusknow@knowhow.com with your agreement details and postal details and tel number,

I will look into this for you to see what I can do to resolve this.

 

 

Kind Regards,

Paul

The KNOWHOW Team.

................

 

dx

[dx100uk]

i've sent him a msg

 

he should pop in monday

 

dx

[Lynnzer]

I'm trying to work this thing through in the meantime.

I've looked at the filter outlet again and removed a sixpence. The rotors are spinning freely but they were previous to the sixpence removal.

I've had the flexi pipe off from the pump that goes into the tub body and there's nothing in there except a plastic ball which I assume has to be in there to prevent a back-flow of water. In any case I can't see how the hell it could have got in there in the first place and it sure as hell isn't anything from our household.

Anyway, I have the machine out from under the worktops now and am working on things.

 

If I select a Drain and Spin cycle it lets the inner things turn round as if going through the motions. It just doesn't pump water out.

Any other cycle that's selected doesn't work. It sort of just times out and returns to a Ready state after 3 minutes.

So it looks as if the pump is the problem but the only pump I can see is the small one at the base where the sixpence was lodged and which is still turning OK when I spin it.

The previous link for a manual doesn't work as the machine is now classified as a previous model.

So I guess I'm stuck for now but if anyone has any suggestions I'd be keen to listen.

 

Have spoken with Beko customer services and they aren't really able to give technical advice except to say to try a factory reset, ie leave switched off for 2 hours then on switching it back on hold the start button down for 20 seconds.

I've also put water back in from the top detergent drawer and gone through another drain and spin cycle to see if there's any movement on the pump fins. This means leaving the pump filter cover off to allow me to look inside during the operation. Yeah I got a bit wet but what the hell.

The fins move OK when I turn them by hand but fail to turn during the drain and spin cycle so I guess it's more than likely it's a knackered pump possibly due the sixpence that was in there earlier.

So, first things first, this in no way reflects badly on either Beko or Currys for the moment unless I find some other reason for non operation.

Edited September 8, 2012 by Lynnzer

[dx100uk]

its a very common fault looking on the net for the pump motor to go

 

dx

[Lynnzer]

Removed the pump, replaced the electrical lead that may have come off when I removed the pump in the first place as it doesn't fit tightly, replaced pump and after the requisite time did a factory reset.

All's well.

Fingers crossed but it's gone through a full wash cycel OK.

So Beko and Currys, no fault on your behalf and I just love this machine except for the stupid long cycle times, ie drain and spin takes 22 minutes........

[labrat]

id remove the comment about the item removed from pump - all companys treat items removed from the machine as "customer induced damage"

 

persoanlly if it cant survive a coin then its not built well

[Lynnzer]

Got it working after doing the reset.

Coins are a normal occurrence I think.

I even had a sock in the filter once.

I always wondered where they went......

[MARTIN3030]

I've looked at the filter outlet again and removed a sixpence.

 

I know someone from Nottingham who still uses these !

[locutus]

Brian May (Guitarist for Queen) uses a sixpence instead of a plectrum...

[Guest Paul - CurrysPCWorld]

Hi Lynnzer,

 

Thank you for taking the time to get in contact with us. I am sorry to hear that your washing machine has given up on you after 3 years.

 

If you would like to email me at letusknow@knowhow.com and include your purchase details (date of purchase, branch number and receipt number if you have them). Please also confirm your full address, I will then be able to look into this further for you.

 

All the best,

 

Paul

The KNOWHOW Team.

[Lynnzer]

Paul obviously doesn't read the whole topic.

Nevertheless he's been good enough to get in contact so I've mailed him directly.

Case closed

[Guest Paul - CurrysPCWorld]

Sorry I just skim as I have a load on at the moment which is why im not as active on here as much as I would like to be.

 

Paul

The KNOWHOW Team

[labrat]

Hire more people on the social media team then Paul!! Or did you just get the team leader position that was going?

[Lynnzer]

Just have to update on this.

Following the earlier woes the wash cycle seems to go onto a very large time-out. Very frequently a 50 minute quick wash goes through the motions then at the 1 minute point hangs for up to another hour or more before finally completing.

 

From the knowledge I've gained it seems the control panel is going to need replacing but often after a reset things seem to go OK for a good length of time.

However I now get an error code of F04 when I have to reset.

Beko seem unable to get the reason for the code from their online database due to a slow DOS attack going the rounds at present so I thought someone on the forum may know what it is and how to go about fixing it.

 

To be on the safe side I checked the pump once more but all seems OK with that.

 

When the error code comes up and I press the start/pause button all of the 7 lights on the front panel start flashing green, and the timer shows 88:88. Pressing the start button after that I get a P10 showing. I suppose there's a code hidden in that occurance too?

Edited March 28, 2013 by Lynnzer

[dx100uk]

I think F04 is the level pressure switch is stuck.

 

dx

[Lynnzer]

Any idea where it is on the machine and how do I free it?

[dx100uk]

should be a long plastic clear tube going from the drum to

a cylinder type thing

 

it will run from the base of the drum to the top of the machine

it works on water presuure

 

http://www.ukanfixit.co.uk/content/beko-flavel-washing-machine-pressure-level-switch-2819710600-wma520s-wm5120w-wm5140w

 

pull the tube off at the drum end

if you blow/suck on the tube it should go click/click

 

dx

[Lynnzer]

Didn't need to do anything suggested as the wash cycle used mainly was sort of OK. It just took ages.

Anyway, just to update, the damn thing caught fire today.

I put a wash in at 10.15 and at 3.20 while still working on the same wash I smelled burning.

Quickly unplugged and dragged it out of the kitchen.

So I'm now the cheesed off owner of a new Hotpoint. Hoping this one gives better service.

Just for the record though, I often put a wash in the machine before going to bed. Can you just imagine.........