Gingi1 v Co-Op

[Gingi1]

A) Have sent letter and cheque for statements. Waiting with bated breath.

 

B) I also have another disagreement with them over a loan and credit card. I sent my letter of complaint over a month ago and they just keep sending me the same letter in reply to my complaint "We will respond in a further 7 days as wey need more time to investigate your complaint" How long should I let them carry on doing this?

 

Gingi1

[Gingi1]

A) No statements received as yet.

 

B) They have sent me another letter claiming that they are still investigating How long can they keep investigating?

 

Any advice welcomed

[Welshman]

Provided you used the template S.A.R. letter, they have 40 days from your request to supply the information. Give them a nudge around the 30 - 35 day mark. I assume you sent them the £10 fee and that they have cashed it.

 

Take the time waiting for the appearance of the statements to read the FAQ's and the step-by-step instructions. Your template letters are here and your spreadsheet can be found here .

If this posting has helped you, please click on my scales at the top right of this posting. Thanks

Good Luck

[Gingi1]

Thanks Welshman. It is not the statements that I am worried about to be honest, I have written a complaint regarding the treatment of my account (in short I had a visa card, got a loan to cover the card and close it, they didn't close the account and three months later sent me cheques to write for the visa account which in turn is a breach of my loan - that's the short uncomplicated version) So what I am wondering is, my original letter of complaint was sent on the 31st August and since then approximately every 10 days they send me a letter claiming that they need another 7 days to investigate further - How many times are they allowed to do this before they have to respond?

 

Any info always welcome

[Gingi1]

Still awaiting the statements, but the buggers have cashed my cheque! Cheeky:)