Natwest - I got a resolution! - WON UNDER BCOBS

[btonbadger]

Hi,

 

I've not posted for absolutely ages on here as generally thanks to you guys I managed to get myself back on track with everything.

 

Since 2007 I was in dispute with Natwest over my personal current account, which had incurred charges. They put the account "on hold" whilst the test case happened and to be honest I didn't think about it much more as they said they'd be in touch when the test case was resolved.

 

They didn't get in touch until the beginning of this year, during which time I found out that whilst the account was "on hold" they'd added £5k of charges and interest to it!

 

Bearing in mind they hadn't contacted me about it for quite considerable amount of time, they certainly pulled out all the stops - Threats of defaults, immediate payment, account closure, debt collectors etc.

 

They even decided "my relationship with the bank had broken down" (their words) and decided to give me notice on a separate unrelated business account which was in good stead and had never missed a payment on the business loan - they insisted that loan was also immediately repaid!

 

Thankfully I'd been lurking and reading up on the BCOB developments and adapted one of the letters threatening to take them to court for breach of BCOB's

 

They "investigated" my account for what seemed like forever, before finally coming back with a full refund of all charges and interest, and reinstatement of the business account. oh, and £80 for my troubles!

 

If I wasn't so weary of the fight I'd probably have pushed them for more than £80 but to be honest I'm so pleased it's over I'll just leave it be.

 

But if you are stuck in a dispute don't be disheartened, do read up on the BCOB options and give 'em hell!

 

All the best,

 

BTONBADGER

[citizenB]

This is excellent news - you must be very pleased that it is all over and done with. Yes, £80.00 is disgraceful in view of the stress you have suffered.

 

BTW - I have amended your title to include the fact that you used BCOBs

[radmm0]

 

Thankfully I'd been lurking and reading up on the BCOB developments and adapted one of the letters threatening to take them to court for breach of BCOB's

 

BTONBADGER

 

Do you mean one of the CAG template letters? If so, which one?

[citizenB]

radmm0 - if you have a read of the BCOBs links - highlighted in green, in my signature. You will find a letter that was written to RBS in one of them.

[radmm0]

radmm0 - if you have a read of the BCOBs links - highlighted in green, in my signature. You will find a letter that was written to RBS in one of them.

 

Thanks CB