GE Money - 2 mortgages with PPI reClaims - everyone bar GE sold it me!!

[dx100uk]

pers i'd send the first one for sure

 

dx

[anney63]

:smile:Thanks DX I have mailed to David Gurney this afternoon and I will send recorded Deliveryas well.

[anney63]

Well a little bit of news. Got a read receipt from David Gurneys's personal mail so at least I know he is looking at this and not just passing it on. Hopefully he will look at more favourably . I can but hope or dream whatever the case may be !!!!

[anney63]

Well another letter advising me to go to FLA will it get me anywhere ? Or can you please advise what will be my next course of action

Letter is dated 1th which would be before Gigna letter was sent to David Gurney.

[anney63]

Look what turned up this morning and they deny Easy Loans were acting as thier agent.

 

Also sent copies of of the PPI application form

account statement and the agreement

I have all these but have never seen this before.

 

I have requested the policy and still it has not been sent.

 

They are just not reading my requests.

 

I sent a mail to Mark Elborne Director of UK Operations on Thursday and I have a read receipt .

 

Could you please advise where I would need to go next ???

Edited October 20, 2012 by anney63
attachment

[anney63]

Bump

[dx100uk]

thats only a picture anney

 

dx

[anney63]

Dont know what went wrong there it appears to have tripled a copy of part of a leaflet sent By GE.

 

They are getting in big muddle !!

 

They have sent some terms & conditions with this .

 

No signature on letter and from Customer Services.

 

Not Customer Resolutions

 

Just wondering what to do now !!!

[dx100uk]

still only seeing one page

 

dx

[anney63]

Hi Dx

Thats the only new paperwork they sent. It was all for the remortgage. The other items were Cr Agreement fPayment Plan Apllication Form and Statement of transactions. I have attached a copy of the letter . Very unprofessional. I haven't a clue what communication they say they are responding to. The only way is to call them and find out. It seems that these directors are sending to all different departments to try and confuse me. What I was curious about is the wording on the leaflet . I would appreciate your comments. Surely this shows that the broker was acting as thier agent.

[dx100uk]

i have merged all your documents in sequential order in one multipage pdf

 

there are some scan than you need to do at a high scan resolution please

try 600 dpi.

[anney63]

Thanks Dx I will have a go when I get home. I'm at work at the mo.

 

I called the department who sent me this last lot of documents and they said they were sent in answer to my request for a copy of the insurance documents.

 

What I actually requested was copies of both the Cigna policies .

 

These people just dont read anything.

 

Another mail to be sent to David Gurney and copied to Mark Elborne today.

 

i'm get a bit sick of this now nobody seems to be able to send the policies.

 

They should not have been destroyed as the end date for them was 2007 shouldn't they be kept for 6years ????

[means2anend]

But HAVE they been destroyed...get THEM to prove this under s9 Civil Evidence Act 1995 c38

[anney63]

:wink:Thanks Means lets just see what they respond. I have a read receipt from Mark Elborne who is a very senior Direct in GE Uk so hopefully he may get things moving

[anney63]

Can't believe this company . Just got home from work Duplicate of letter received Saturday stating copies of Agreement. Payment Plan Application Form & Statement for information. Nothing enclosed just the letter. What on earth is wrong with these people !!!!!

[dx100uk]

hehe the aotomailing robot i bet.

 

they just spend SO much time ducking and diving

to avoid paying punters their PPI back

 

getting almost comical andon a par to HFC.

 

dx

[anney63]

DX did you read the last document I attached really odd seems to be part of a bigger form ??

[dx100uk]

what post 135?

 

dx

[anney63]

Yes if you could look at the wording for me. Got page 19 on the bottom so I have requested the rest of the document.

[anney63]

This is priceless.

 

Call today from a member of GE resolutions team asking for authorisation to speak to me about friends accounts.

 

I've only got numerous letters to my address. and had a couple of conversations.

 

Apparently they eed to respond to me email from yesterday so the directors are seeing them Hooray!!!!!!!!!! maybe I may get somewhere.

 

My friend did give them authorisation in his SAR but not his wife

now they are requesting authorisation from both to be able to discuss accounts.

 

The PPI was only in the Husbands name but no bother will post tomorrow recorded keep them happy be professional and see what happens next !!!!!

[dx100uk]

Yes if you could look at the wording for me. Got page 19 on the bottom so I have requested the rest of the document.

 

sri which attachment

 

dx

[anney63]

Post 136 please .thanks DX Also can you mark my own claim with HSBC as success got offer yesterday.

[dx100uk]

ah page 10 of that PDF i did

 

you so that looks like it was part of a booklet or pack

 

i suspect that the PPI agreement was part of that

but it would be interesting to see the rest

 

i also dont like the comment:

 

if you dont sigh it will delay your loan.

 

dx

[anney63]

Thanks DX I was of the same mind but your opinion is always reaffirms and so useful what would I do without you !!! I don't understand why I didn't get all with the original SAR !

[anney63]

Well this is what was received today. Can't get all sheets into one post . Some of these have never been seen still no copies of the policies I am concerned that not all paperwork was supplied re the SAR. What do I do Now Help

 

Included my lettere sent to them 27th August. !!!!!!!! i more file to upload

 

 

All done your opinion are always so usefull I really need help to conquer these people. The line ppi was take alongside mortgage PPI dated 16/10 mortgage application 31/10 how many times do I need to bring this to thier attention. I spoke to Cigna who advise that GE should have notified that a refund of premiums was due but they are contradicting this .