GE Money - 2 mortgages with PPI reClaims - everyone bar GE sold it me!!

[anney63]

Tried a response Please could you have a look and give me your input

Edited October 28, 2012 by anney63
Attachment not complete

[dx100uk]

that'll do nicely

 

keep at them.

 

dx

[anney63]

Sorry dx 2nd page wasn't complete didn't upload correctly I don't know why its happened again m,issed the last paragraph . This is the continuation of yje mr & Mrs being granted a loan. Your represantive would not have been in possession of the application forms if this were not the case. The loan applications were not signed until 31st October, I have stated this on numerous occasions.

Re your comments on the action of staff when Mr xxx was having difficulties. I find these unacceptable considering your screen print shows PPI was available. It Is okay to state procedures are inplace after the event but where does that leave Mr XXXX?.

 

Sorry DX I have had to type in the missing end of page one. I don't know why this happens. Really appreciate your help. This will go via E Mail to the Directors again .

Edited October 29, 2012 by anney63

[anney63]

Emailed & posted Letter to Mark Elborne and David Gurney.see what that brings . Mark Elborn has already picked up as I have a receipt

[anney63]

If this doesn't work I notice a few people have gone after the underwriters. Would it be worth trying Cigna as FOS advised to try

[ims21]

All avenues should be explored really.

 

There is no harm in contacting any company that was in the chain of events.

[anney63]

:-)Thanks IMS should I send an SAR if so I'll get things moving now

[ims21]

:-)Thanks IMS should I send an SAR if so I'll get things moving now

 

Personally I'd see if you can get any information on the phone first. The insurer won't have all that much data on you so I would try and save a tenner and try a phone call first and if that fails write to them for details of the policy.

[anney63]

Thanks IMS I did get the attached items in post 123 but they have stated that GE had the policies. So need to get them from Ge I have made 4 requests now. Should they still have them they ran until 2007 ??

[anney63]

Just called Cigna .

 

They do not have the policies they are all in GE hands and by law they need to send them to me as requested.

 

I have asked if he could put that in writing which he has promised to do.

 

How on earth am I going to get this information . ???

 

He also gave me a number at GE to call.

 

I called they do not have the policies and thats the reason I haven't received them.

 

So a stalemate

 

Should I go Via the court route under the data Protection act.

 

They were issued in 2002 but they did not end until 2007/8 so should they still have copies HELP !!!!!!

Edited October 31, 2012 by anney63

[anney63]

Received another letter today again stating final response. unless I have any further information.

 

They have attached the leaflet.

 

But it is not the copy of the same one which was used for my friend .

 

It is called Igroup Financial Services protection plans there are pages and on the back the customer record which all bxes are blank.

 

Name of protected

 

Prpotection selected

sum assured

monthly benefit and

cost of cover.

 

This nor my friends

 

so now I need to get his actual record !!!

 

Still waitinfg for letter from Cigna and then I will send yet another to GE.

[anney63]

. This is the letter from Cigna makes really interesting reading. NowI really need some help to compose my next letter any information would be much appreciated.

[dx100uk]

Just called Cigna .

 

They do not have the policies they are all in GE hands and by law they need to send them to me as requested.

 

I have asked if he could put that in writing which he has promised to do.

 

How on earth am I going to get this information . ???

 

He also gave me a number at GE to call.

 

I called they do not have the policies and thats the reason I haven't received them.

 

So a stalemate

 

Should I go Via the court route under the data Protection act.

 

They were issued in 2002 but they did not end until 2007/8 so should they still have copies HELP !!!!!!

 

i still think its 12yrs on mortgage paperwork too.

 

dx

[dx100uk]

those letter are damning

 

send them to GE with one last chance to comply.

 

dx

[anney63]

Where can I get the info on how long they have to keep documents.

 

I spoke to Cigna and they said that GE did phone them to see if they had them.

 

They also said that GE refuse to open any dialogue with them over PPi claims.

 

What is there left that anyone can do they are just using the fact that this were not regulated agreements

what can I do the commision to Brokers may be a help as that proves he was acting on their behalf

but how do I get the proof

 

any help would be appreciated I hate the thought of giving up !!!

[anney63]

Anther letter received just with full copy of the leaflet.

 

The leaflet is 19pages and the very last page is a black form Igroup protection Payment plan.

 

This is the form which had been completeed by the broker or Igroup and My Friend was just asked to sign.

 

It is not his handwriting on this leaflet has never been given to him or in fact explained.

 

Not one of the forms sent by GE has the words Detach here and a perforation line.

 

It really is like they are hiding things.

 

We'll see what the letter I wrote yesterday enclosing a copy of Cignas comments brings.

 

I did mail it to Mark Elborne and I have a personal receipt to show he picked it up.

[dx100uk]

well thats interesting then too

 

moving forward i hope

 

dx

[anney63]

:mad2:Well here we are agin where do I go now. What an appalling company. I wish I knew of someone in the media I could take this to they would have a field day I'm sure . Can anyone advise me what next .

[dx100uk]

i'm going to ask someone i know.

 

dx

[anney63]

Thanks DX I've worked so hard on this and I know they are so wrong in what they have done . They still have not sent any insurance paperwork even though this letter says she expected the policies to have been sent. No Comments on Cigna Letters either.

[dx100uk]

you are by far the most perfecy cagger

 

as yuou know there are lots of GE money caggers that would love them brought to right.

 

the FSA/FOSor whomever

needs to really knock GE money into line.

 

dx

[anney63]

The trouble is these were 2002 . I have spoken to Cigna who have said that they will not even open a dialogue with them so where can these people go who have these claims pre 2005 . They seeam to be out on a limb so unfair. This over 18k mis sold in the space of probably 10 minutes.

[anney63]

May have to go via Cigna and they have been so helpful I am going to call this person tomorrow and advise her that the policies or any paperwork were ever sent . So what did my friend pay for ? She appears to think the paperwork was sent. When I spoke to Cigna they said that GE had called them asking for copies.

[dx100uk]

i have email 2 contact

one is the beeb

the other the guardian

 

both have a link to this thread

dx

[anney63]

Thats Great DX gives me hope. Judt got a call from another friend 2 x M & S won no thread on these just waiting for breakdowns. Not so bad being 70 Lol !!!!