Thank you. I will advise her not to engage any further with RLP and will encourage her to seek help. I will update the post if there are any further updates.

I have shared your response with my family member. She has stated that RLP have informed her that their client has CCTV footage that puts her at the self service tills and have linked them to the debit card transactions where there are numerous items shown as reduced. The same reduced barcode for a small value was used each time.

Thank you for your reply. I have researched RLP forums and can see that the advice is to ignore. I can’t see any posts where someone has responded to them and gave them anything to go on and to then ignore them. Would she be in more trouble for doing this? Is it likely that the store have reported and provided the Police with CCTV following her being stopped by the store manager? My family member is feeling very unwell with worry and has considered presenting herself at the police. Shes not able to state how often or do what value of goods that she has been deceitful with but at times she was visiting the store daily.

Advice please. Letter received from RLP stating that they have proof of a family member scanning cheaper bar codes on a self scan till. Family member was recently challenged in store, denied the incident and left the store abandoning all shopping, verbally advised that they’re never to return. Police were not called. They have not returned to the store since but have now received a letter stating that previous visits (can only assume they used the loyalty card to identify the person) have shown that they have proof of 20 plus till receipts with reduced items. Family member has admitted to me that they have on occasions used a cheaper barcode but they don’t believe it to be as often as they’re stating. Family member is worried sick but more so that they’re unsure if the store will report to the police( incident in store happened 3 weeks ago), letter received 1 week after. Family member replied to letter from DLP by email disputing the claim but said they would consider paying a reduced fee to avoid further letters (they regret replying now but panicked). The company responded requesting an offer is put to them for consideration. They have provided as estimate value per transition ie £40 each transaction plus all their additional charges. When would it be likely that the store would report the incident to the police? It likely they have evidence if they’ve been able to provide RLP with online receipts. Should they block emails and ignore any further correspondence? Or pay? If they pay do some of the funds go back to the store so they’re reimbursed financially? Family member is very remorseful and this has given them the shock they needed not to do this again.