@btcare BT - have you checked your last 2 quartely bills?

[Germish]

But briefly here is something worth to take to Ann Whittaker

 

BT (yet again)

 

If you are on quarterly billing (more obvious there but worked on monthly too)

 

You have to pay line rental in advance as well as Broadband if you are with them.

 

I paid 3 months in advance I believe it was in November.

 

In February I get a bill saying something about an increase in charges.

Oh well this is life.

But when I look closely I can see that they have refunded me what I paid for two of the 3 month and have re-invoiced these two month at he higher rate.

I think the difference for both month was somewhere between £4-8.

 

Hangon I though, I prepaid this.

 

They have sold me the line rental for a certain price which I paid.

Deal closed and finished.

 

They cannot come along on their next bill and tell me that I have to pay more for the month gone and paid for.

So I called INDIA.

 

The person did not want to refund anything and could not understand basic laws of business and this actually amounts to fraud and theft if they don't refund the difference immediately.

 

i was getting nowhere so I insisted of speaking to BT support in England,

he tried to fob me of to speak to his supervisor,

keep insisting to speak to support in England ..

.it is your right....

"One moment please"... "

I could convince my supervisor and on this occasion we refund the difference.

I have the money now.

 

But the sickness feeling comes when thinking deeper.

 

How many customers does BT have? Don't know 35Million?

 

Let's think conservative

 

How many of those have quarterly bills?

10 Million maybe

10 Million have been charged £4-8 extra makes

£40,000,000 to 80,000,000 fraudelent, braking common civil and trading law obtained by BT

 

How many will complain about it.

Lets just say 1% (I actually believe the figure is to high)

Of those 100,000 maybe 1 in 4 is persistent enough to get the £4-8 refund

that's 25,000 x £4 to £8 = £100,000 to £200,000 refunded

it's a drop in the ocean considering that BT made themselves a cool £40 -£80 Million to which they are not entitled but is in there coffers.

 

This make any bank robber look like an amateur. Why risk life and limb, your own and other peoples and end up in prison if unlucky for life if ..

YOU could simply be BT and rob the money legally with almost no risk. Like having your own money printing machine.

If you get caught, blame it on some logistical error, pay the money back and that is it.

Isn't the boss normally responsible for what employees do and should he not have the tools in place to ensure they don't do what is wrong and most certainly not what amends to little less than plain robbery. So put him away for 20 years. It will be exemplary and never happen again.

Or at least fine BT 10 x the amount they were to gain. I think shareholders would find a responsible person to remove if they lost £400-£800 Million pounds on a non tax deductible fine which comes directly out of the profit/dividend

Edited March 31, 2012 by Germish
spelling

[Bang!]

Mr Big at BT (spitting noise), Ian Livingstone, has a brother who is a sheriff at Glasgow Sheriff court.

 

I wonder how many cases he oversees with BT as the pursuer?

[my-spirit-soars-free]

Why would it matter? Many of us have jobs where we cou ld affect companies that family members work for - it does not mean we give up our integrity.